Job summary
- Main area
- Administrative & Clerical
- Grade
- Band 5
- Contract
- Fixed term: 10 months (maternity cover)
- Hours
- Part time - 30 hours per week
- Job ref
- 188-AC101224
- Employer
- University Hospital Southampton NHS Foundation Trust
- Employer type
- NHS
- Site
- Princess Anne Hospital
- Town
- Southampton
- Salary
- £29,970 - £36,483 per annum pro rata
- Closing
- 30/12/2024 23:59
- Interview date
- 08/01/2025
Employer heading
Customer Relationship Manager
Band 5
Job overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
Are you passionate about customer service? Are you experienced in all aspects of administration and office management? Do you have strong leadership skills? Are you able to support and develop a team?
An exciting and challenging opportunity has arisen within our Breast service based at the Princess Anne Hospital. It is a 10 month secondment or fixed term covering maternity leave from March 2025 to the end of December 2025.
You will be responsible for the admin team within the breast cancer and symptomatic service. The successful candidate will be working in a busy fast paced environment so you will need excellent organisational skills with the ability to prioritise a varied workload. Strong leadership skills are essential as you will be managing a large team of administrators daily.
We are a friendly and dedicated team within the Princess Anne Hospital ensuring that our patients are always a priority.
This role requires a dedicated and motivated manager to join our specialist admin team and lead the team forward with our ongoing service developments. You should also enjoy working with and meeting new people as you will be part of a varied multidisciplinary team and will have some direct patient contact.
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Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.Ìý
Specific to this role is the suitability for agile working which is a mixture of on-site and remote working. In addition, we are open to discussing flexibility in the hours that you work. Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service.ÌýUHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
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Detailed job description and main responsibilities
We are looking for a dynamic, energetic, and enthusiastic individual with a mature, responsible and flexible outlook to join our busy and challenging department. You must have a caring and courteous manner with a thorough understanding of good customer service. The role is varied and busy and you will need to have a flexible approach to a demanding workload with changing priorities. Experience in our services is an advantage, however, versatility, initiative and attention to detail are essential.
You will be expected to undertake a wide range of roles and responsibilities which include:
• Ìý ÌýWorking on validation reports for W&N performance, this includes using excel and various trust IT systems daily.
• Ìý ÌýClinic management.Ìý
• Ìý ÌýBe responsible for managing an administration team always following the relevant policies and procedures.Ìý
• Ìý ÌýYou will be accountable for all administrative services, ensuring local and national targets are met and highlighting and managing capacity issues as they arise.Ìý
• Ìý ÌýSupporting and implementing all aspects of transformation within the outpatient setting.
The working hours are 30 hours over 5 days Monday to Friday. Week 1- 8am to 2pm Week 2 – 11am -5pm.
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If you feel you have the ability and skills necessary as stipulated in the person specification, please contact Tracey Lane on 023 8120 6019 or Samantha Ings on 023 8120 8088 for an informal chat or to arrange a visit.
Person specification
Qualifications / Training Required
Essential criteria
- Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard
- Diploma level qualification or equivalent experience plus a good knowledge across a range of administrative work procedures including non-routine elements
- Proficient in all aspects of Microsoft Office
- Wide breath of specialty knowledge
- Attended a Leadership / Management Course
- RSA 2 word processing/typing or equivalent experience
- A good level of knowledge across a range of administrative procedures including non-routine elements
Desirable criteria
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development within past 3 years
- Service improvement training
Previous or Relevant Experience
Essential criteria
- Detailed specialist and organisational knowledge of admin procedures and working processes in a customer focused service
- Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
- Experience working in a busy office environment
- Proficient in the use of all hospital computerised patient systems
- Experience linked to a customer focused environment
- Awareness of health service policy in relation to access targets
- Experience in a supervisory role
- Experience of complex staff rosters
Desirable criteria
- Knowledge of Alden system
- Proficient in the use of all hospital patient systems
- Knowledge of the referral to treatment targets
Values & Behaviours
Essential criteria
- Patients First
- Always Improving
- Working Together
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Samantha Ings
- Job title
- Customer Relationship Manager
- Email address
- [email protected]
- Telephone number
- 02381208088
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