Job summary
- Main area
- Haematology Oncology - E00292
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 26 hours per week (Another role 27 hours per week)
- Job ref
- 413-89089-CNS-LS
- Employer
- The Christie NHS Foundation Trust
- Employer type
- NHS
- Site
- Haematology Oncology - E00292
- Town
- Manchester
- Salary
- £24,071 - £25,674 per annum, pro rata
- Salary period
- Yearly
- Closing
- 02/01/2025 23:59
Employer heading
Scheduler
Band 3
Job overview
As part of a collaborative venture between The Christie NHS Trust and MCHFT to develop clinical haematology services, The Christie is pleased to be able to offer two permanent part time positions (26 & 27 hours per week) for the role of Scheduler to work within service at Leighton Hospital.
Based at the Leighton Hospital site, your role will be responsible for booking outpatient and treatment appointments on to the electronic system. face to face and telephone communication with patients and staff, general reception duties, liaison with other departments at Leighton Hospital and The Christie as required. Further duties and responsibilities are outlines in the job description provided.
You will work across the outpatient service at Leighton Hospital alongside a team of administrative staff, clinical haematology consultants, advanced nurse practitioners, clinical nurse specialists and chemotherapy nurses.
Main duties of the job
We are looking for two schedulers to join the clinical hameatology team who are educated to NVQ level 3 or equivalent.
You will have at least 12 months experience in a patient/customer facing role and be experienced in dealing with patients/customers both face to face and over the telephone. Previous administrative and clerical experience and knowledge of hospital electronic systems in an NHS hospital environment would be advantageous, but not essential.
You will be able to demonstrate excellent communication and interpersonal skills, be able to prioritise your workload, have strong IT skills and attention to detail and accuracy.
A full outline of the role is provided within the job description.
Working for our organisation
A collaboration between The Christie NHS Trust and MCHFT has formed to focus on the development of the haematology service based at Leighton Hospital.
The Christie haematology service acts as a tertiary referral centre for the management of patients with haematological malignancies and bone marrow failure. Inpatient haematology and transplant services for both adults and Teenage and Young Adult (TYA) patients are provided by the 31 bedded Palatine Treatment Ward, and the 4 bedded Withington Ward. Outpatient haematology services are provided by the Haematology and Transplant Day Unit (HTDU) and the ambulatory care facility. The Christie haematology service has grown extensively over the past few years with the development of new treatments and CAR T. Services are now delivered at 2 other trusts with plans to expand services closer to home further.
The MCHFT haematology service delivers inpatient, outpatient and day-case service at Leighton Hospital. Inpatient care is provided by acute physicians with consultant haematologist input at MCHT and outpatient clinics and treatment is provided through the outpatient department and the Macmillan Cancer Care Unit (MACCU) on site.
The Directorate has a supportive and warm working culture where your contribution is valued; You will be joining an established senior team with a clear focus on patient care and experience.Ìý
Detailed job description and main responsibilities
- Use the scheduling system to plan and book patients’ day case admissions, working closely with the relevant Unit Manager about capacity to ensure efficient flow of patients within the department.
- Liaising with other departments to schedule and coordinate other required procedures for clinical haematology patients, for example blood transfusion.
- Liaising with the coding department to ensure accurate recording and coding of procedures undertaken on the unit.
- General reception duties including greeting patients, booking patients into clinics and outcoming appointments.
- Adhere to all written instructions on the clinic proformas with regard to scheduling and booking of appointments.
- Ensure good channels of communication with patients with regards to their outpatient clinic and treatment appointments.
- Communicate compassionately with patients who may be anxious, angry or upset, ensuring confidentiality at all times.
- Provide comprehensive advice to patients regarding clinic and treatment appointments.
- Work closely with other administrative colleagues within the team and provide cross cover as required.
- Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services.
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This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.
Person specification
Qualifications
Essential criteria
- NVQ level 3, equivalent qualification or experience
Desirable criteria
- Evidence of further development
- European Computer Driving License (ECDL) or equivalent
- NVQ Level 2 or equivalent
Experience
Essential criteria
- Previous experience in a patient/customer facing role
- Experience of dealing with patients/customers face to face and over the telephone
Desirable criteria
- Previous administrative and clerical experience in an NHS hospital environment
- Experience/knowledge of hospital patient administrative systems
Skills
Essential criteria
- Excellent communication and interpersonal skills, including a good telephone manner
- Ability to prioritise workload
- Attention to detail and accuracy
- Strong IT skills
- Problem solving skills
Knowledge
Essential criteria
- Knowledge of booking patient appointments data recording system
- Knowledge of Microsoft Office
Desirable criteria
- Knowledge of medical terminology
Values
Essential criteria
- Ability to work under pressure
- Ability to use initiative
- Ability to work as an effective team member
- Good time management skills
- Ability to work unsupervised
Desirable criteria
- Flexible with regards to working hours
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sam Fox
- Job title
- Service Manager
- Email address
- [email protected]
- Additional information
Vicki Burns, Head of Directorate for Haematology and TYA.
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