Job summary
- Main area
- Liaison and Diversion - Thames Valley
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 371-MHS643
- Employer
- Berkshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- 7-9 Cremyll Road
- Town
- Reading
- Salary
- £29,970 - £36,483 per annum
- Salary period
- Yearly
- Closing
- 05/01/2025 23:59
Employer heading
Admin & Data Manager
Band 5
Job overview
An exciting opportunity to join The Liaison Diversion (L&D) service as an Admin & Data Manager has become available. We are looking for a highly motivated, driven individual to manage our Administration team and to drive and oversee the production of our data reporting.
The post holder will oversee the day-to-day provision of all administrative support functions. They will also hold responsibility for co-operation and collaboration with external stakeholders, such as IT providers and other key partners to enable the smooth running of the service.
The successful candidate will have at least two years previous experience in the line and performance management of staff, and an extensive background in administrative and clerical procedures.
We are looking for someone who is enthusiastic and proactive in their thinking with an excellent focus on quality and improvement initiatives to join a leadership team dedicated to delivering the best service possible.
The service operates by referring offenders who are identified with having mental health, learning disabilities, or other vulnerabilities to an appropriate treatment or support service. The service is high profile with research being conducted to feed into national policy, service development and best practice.
Main duties of the job
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Oversight and line management of a team of Administrators and the day to day running of all administration activities.
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Manage attendance and absence of staff against service needs, including holding responsibility for roster management and scheduling annual leave, recording sickness, and scheduling training.
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Conduct analysis to meet the service’s CQUINs reporting requirements and other KPIs as required by NHS England, the Senior Leadership Team and any other relevant requestor.
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Monitor performance against service KPIs, identify trends and or areas of concern and work with the Senior Leadership team to suggest and implement improvements to the service to help meet reporting objectives
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Produce accurate, meaningful data reports, identifying and analysing trends and areas of concern or for improvement, producing appropriate graphs and writing relevant meaningful narrative to support findings.
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Support the recruitment and onboarding of resources at all levels including induction planning, training, supervision and ensuring other development objectives are met.
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Update, amend and implement administrative processes to improve work in practice across the service. Develop staff to undertake process improvement initiatives where required. Resolve operational issues in conjunction with managers.
Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Detailed job description and main responsibilities
The “must haves” for you to be considered for this role:
- Excellent oral and written communication skills, and the ability to compose correspondence appropriate to a wide-ranging audience and to relay sensitive or complex information to ensure patients continued well-being.
- Demonstrable experience of the line and performance management of staff and committed to ongoing development of staff.
- Previous demonstrable knowledge and experience of a range of business and administration functions including data analysis.
- Extensive experience in MS office software including email, word processing, database, and a sound working knowledge of Excel.
Numeracy and literacy tests will form part of the recruitment process. This is to ensure that people have basic literacy / numeracy skills and the ability to undertake this level of academic study.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person specification
Education/Qualifications/Training
Essential criteria
- Educated to degree standard or post graduate diploma/or equivalent experience and knowledge pertinent to the post.
- A high standard of education including GCSEs in English Language and Mathematics, Statistics, or equivalent relevant qualification.
- Advanced IT skills with demonstrable experience of using MS Office, Word, Excel, Outlook.
Desirable criteria
- Completion of a recognised business qualification or demonstrable experience of a range of business procedures
Continuous Professional Development
Essential criteria
- Evidence of self-development or training in administration or office practices or a related subject.
Previous Experience
Essential criteria
- At least 2 years previous experience of the line and performance management of staff and committed to ongoing development of staff.
- Previous demonstrable knowledge and experience of a range of business and administration functions including data analysis.
Desirable criteria
- Demonstrable experience of using Microsoft Excel, creating reports, and using basic formulas.
- Knowledge of the NHS
- Experience within mental health or Criminal Justice Service setting.
Knowledge, Skills & Abilities
Essential criteria
- Exceptional editing, grammar, writing and software skills
- Extensive experience in MS office software including email, word processing, database, and Excel
- Previous experience in the use and collection of performance and activity data
- Excellent organisational skills
- Ability to work under pressure, time managements skills to prioritise work.
- Excellent oral and written communication skills, and the ability to compose correspondence appropriate to a wide-ranging audience and to relay sensitive or complex medical information to ensure patients continued well-being.
- Able to manage and prioritise incoming and outgoing work, correspondence, and emails.
Additional Requirements
Essential criteria
- Ability to adapt to unpredictable work pattern, in a busy environment with constant interruptions.
- Must be able to work on a flexible basis to meet the needs of the Service.
- Full driving licence.
- Access to car.
Desirable criteria
- Knowledge of workplace Health and Safety legislation
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Brooke Marshall
- Job title
- Divisional Business and Admin Manager
- Email address
- [email protected]
- Telephone number
- 07870484361
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