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Please refer to the Job Description for full details.

·ÌýResponsible for configuration, documentation and control of Server and Application equipment and software.

· Responsible for the effective resolution of service incidents.

· Manage and implement configuration, upgrades, patching of the Server and Application infrastructure.

· Diagnose complex ICT problems in dynamically changing ICT situations.

· Making technical decisions in a fast-paced environment.

· To maintain expert knowledge of the infrastructure hardware and systems in use.

· Maintain audit information of the installed equipment, utilise remote control capabilities to diagnose and resolve problems.

· To diagnose and resolve faults in a quick and effective manner, exploring a range of options where necessary to bring faults to resolution.

· Troubleshoot Server and Application hardware and software to ensure the stability of the service and ensure that configuration issues are dealt with efficiently and professionally.Ìý

· Coordinate with staff in other teams within the organisation, when required to work on complex problems.

· ÌýTo offer expert advice on the organisation’s infrastructure.

·To provide specialist support in Server and Application Infrastructure Services.Ìý

· To develop and perform routine maintenance activities to support the upkeep and availability of infrastructure services.

· Ìý To perform administration tasks, including operational maintenance, taking a lead role for specific areas as required.

· To work with relevant peers to ensure the security of the ICT systems and to identify any risks arising on-going.

· Ìý Assist relevant peers in the planning and execution of system testing necessary for new and upgraded infrastructure installations prior to release in the live environment to ensure continuity of service.

· Monitor systems performance, capacity, and connectivity to ensure problems and faults are dealt with promptly, and regularly report these findings,

· To monitor Infrastructure performance, setting suitable exception thresholds to promote remedial action prior to the occurrence of major faults or unplanned outages.

· Follow change management policies and procedures are always followed by internal and external staff and support companies.

· Process and review planned changes to the estate through participation in the relevant forums.

· Design and develop standard server configurations and build.

· Apply release procedures to ensure that equipment is fully fit for service and ensure continuity of service provision.

· ÌýPerform regular Disaster Recovery testing.

· To ensure services are in accordance with legislation and good practice.

· To provide management reports regarding the trends and performance as required.

· To keep abreast of developments in new technology and its implementation in order to follow best practice.

·Ìý Ìý Assist relevant peers in the planning and execution of system testing necessary for new and upgraded infrastructure installations prior to release in the live environment to ensure continuity of service.

· ÌýContribute to the planning, developing, reviewing, and updating/ upgrading the organisation’s IT infrastructure of partner organisations.

·ÌýÌýÌýÌýÌýÌý Assist in maintaining standardised and unified documentation of all infrastructure systems and services.

·ÌýÌýÌýÌýÌýÌý Ensuring that Infrastructure Documentation is reviewed and kept up to date.

·ÌýÌýÌýÌýÌýÌý Assist in developing the knowledge of the team of technical experts by coaching and provision of training in the subject area.

· Display the ability to professionally work autonomously, with competing high priorities, managing multiple work streams.

·ÌýÌýÌýÌýÌýÌý Ensuring SLA & KPI compliance.

· ÌýMaintain asset registers for all infrastructure hardware, systems, and 3rd party services.