Job summary
- Main area
- Talking Therapies Joint Admin
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 371-MHS708
- Employer
- Berkshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- London House
- Town
- Bracknell
- Salary
- 拢25,329 - 拢26,958 per annum (Incl. of HCAS)
- Salary period
- Yearly
- Closing
- 13/03/2025 23:59
Employer heading
Booking Administrator
Band 3
Job overview
You will be part of a team of Booking Administrators in the Berkshire Healthcare NHS Talking Therapies Administration Team. 听Previous knowledge and experience of working in a busy office and/or customer care environment is essential.
You will have excellent telephone and communication skills to ensure communication with all stakeholders, referrers, callers and clients is of the highest standard.听
The role will be based both at home and in the office at London House in Bracknell. Travelling to other sites may be required.听
We鈥檙e open 8am to 8pm, Monday to Friday, and our team鈥檚 working hours are split across three shift patterns: 8am 鈥 4pm, 10am 鈥 6pm and 12pm 鈥 8pm
Main duties of the job
- The focus of this role is to be the first point of contact for all clients of Talking Therapies, providing an excellent customer service to all. This will entail dealing with day to day queries and resolving team and client queries as and when they arise.
- To support clinicians so that an efficient and robust administrative service is provided to the Talking Therapies clinical team. 听This will include liaising with the clinical team as and when required and ensuring that all are queries and tasks are resolved in a timely manner.
- To ensure accurate and timely data inputting of client information so that data standards are met.
- To work efficiently as part of a team and independently so that all admin targets are followed and met.
Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 鈥榦utstanding鈥 by the CQC, we鈥檙e committed to providing the best possible care to people across Berkshire. As an employer, we鈥檙e committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days鈥 annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 鈥楥ycle to Work鈥 and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
听
Detailed job description and main responsibilities
The 鈥渕ust haves鈥 for this role:
1. 听 听Previous knowledge and experience of working in and supervising staff in a busy office and/or customer care environment is essential.
2. 听 听Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time
3. 听 听Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position听
4. 听 听Ability to work effectively in a team, demonstrates accountability of own work and working on own initiative. Able to work unsupervised and manage own workload.
5. 听 听Ability to be caring and to be able to handle sensitive information and speak to people potentially in distress.
Talking Therapies Berkshire is one of the country鈥檚 most well-established and highest performing NHS IAPT (Improving Access to Psychological Therapies) services. We have grown year on year since we opened in 2008 and now employ over 300 staff and treat over 22,000 people per year.听
You will be part of a driven, high-quality service, which also prioritises flexible working and work-life balance.
For further information about the role, please see attached job description and person specification.听
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.听
We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.听
We welcome a conversation about flexibility and any other questions you may have. Please don鈥檛 hesitate to call: Georgia Webb or Kate Blagrave on 0300 365 2000 or email: [email protected] or [email protected] who will be delighted to help.听
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person specification
Education/Qualifications/Training
Essential criteria
- Basic IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet)
Desirable criteria
- NVQ 3 Business Admin
Continuous Professional Development
Essential criteria
- Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances.
- Ability to use a practical problem-solving approach in everyday situations
Previous Experience
Essential criteria
- Previous knowledge and experience of working in an office/ customer/ call Centre environment.
- Knowledge and experience of software programmes/packages and a full range of administrative functions and duties (including taking minutes and noting actions)
- Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfill the requirements of the position
Desirable criteria
- Basic level of healthcare administration knowledge
Knowledge, Skills & Abilities
Essential criteria
- Good interpersonal, communication, observation and reporting skills
- Ability to work effectively in a team, work on own initiative, work unsupervised and manage own workload.
Additional Requirements
Essential criteria
- Assist in the provision of excellent customer care support to service users.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Kate Blagrave
- Job title
- Admin Business Support Manager
- Email address
- [email protected]
- Telephone number
- 03003652000
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