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Job overview

Are you a qualified nurse looking for a fast-paced, rewarding role in mental health crisis care? If you thrive in dynamic environments and want to make a real impact, this is the opportunity for you!

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As part of our Single Point of Access (SPA) and NHS 111 team, you'll play a vital role working over the phone. You'll be responsible for conducting clinical risk and mental state assessments, providing short-term psychological interventions, and signposting patients to the most appropriate care under the direction of a senior practitioner. You'll be an expert in emotional validation and de-escalating crises, using a range of psychological interventions to empower patients and their families. With a variety of shift patterns available, you'll provide 24/7 support to those in need. We're looking for confident, recovery focused individuals with excellent communication skills. So if you're ready to take on this exciting new challenge, apply now to make a difference in people's lives!

Main duties of the job

As a SPA & NHS 111 Telecoach, you’ll be at the heart of mental health crisis triage, providing rapid, expert support over the phone. You will:

·ÌýÌýÌýÌýÌýÌýÌýÌý Undertake clinical risk assessments and make informed decisions about next steps for patient care with a senior practitioner.

·ÌýÌýÌýÌýÌýÌýÌýÌý Deliver short-term psychological interventions using evidence-based techniques to manage distress.

·ÌýÌýÌýÌýÌýÌýÌýÌý De-escalate crises and empower patients, carers, and families with distress tolerance and emotional regulation strategies.

·ÌýÌýÌýÌýÌýÌýÌýÌý Liaise with key agencies such as social care, emergency services and community mental health teams to ensure seamless patient care.

·ÌýÌýÌýÌýÌýÌýÌýÌý Supervise and support junior staff, apprentices and trainees, fostering a learning environment.

·ÌýÌýÌýÌýÌýÌýÌýÌý Champion service user safety and dignity, driving continuous improvement in crisis response services.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow andÌýÌý Hammersmith & Fulham). ÌýWe employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overallÌýby the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

We encourage the thoughtful use of technology as a demonstration of strong time management and a commitment to innovation. However, we encourage applicants to personalise their recruitment application to showcase their unique skills and experiences. While AI-generated content can be a helpful tool, relying solely on generic responses instead of highlighting your own strengths and achievements may impact the success of your application.Ìý