Job summary
- Main area
- Digital, Data and Technology
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 050-AC908-1224
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Ysbyty Gwynedd, Abergele Hospital, Wrexham Maelor
- Town
- TBC
- Salary
- 拢30,420 - 拢37,030 per annum
- Salary period
- Yearly
- Closing
- 05/01/2025 23:59
Employer heading
Senior ICT Support Officer
Band 5
Job overview
Are you ready for an exciting challenge in healthcare IT?
Would you like to join a progressive team at Betsi Cadwaladr University Health Board? Are you passionate about improving patient care and outcomes through technology? If so, this opportunity is for you!
We are seeking a Senior ICT Support Officer (with an interest in ePMA - Electronic Prescribing and Medicines Administration) but also contributing to the broader Clinical Systems Portfolio.This full-time role offers a unique chance to work closely with clinical colleagues and alongside the offices of the CCIO(Chief Clinical Information Officer) and CNIO(Chief Nursing Information Officer),driving innovation in healthcare delivery. This is an exciting opportunity to:
- Play a pivotal role in implementing, supporting, and optimising the clinical applications we have in BCU.
- Provide valuable support across the clinical systems portfolio, ensuring that technology meets the evolving needs of our clinical teams and patients.
- Provide Floor walking, training, and hands-on support will be integral to your role as you assist clinical staff in using IT solutions effectively.
This is an ideal role for individuals with an interest in ICT or healthcare, particularly those with patient care experience looking to expand their career into technology. Full training will be provided, making this an excellent opportunity for career development.
Main duties of the job
What we鈥檙e looking for:
- A customer-focused mindset with outstanding communication and customer service skills.
- The ability to build strong relationships with clinical and operational staff while delivering practical IT solutions.
- A methodical, logical approach to problem-solving, with high attention to detail.
- Adaptability and flexibility, as occasional evening or weekend work may be required.
Experience in training methods, including on-the-job coaching and virtual learning, is a bonus. Proficiency in Microsoft Office and organisational skills are essential for handling multiple priorities.
Why join us?
As part of our team, you鈥檒l receive full training and ongoing professional development while working at the forefront of healthcare technology. This role offers the satisfaction of knowing your work directly impacts patient care and outcomes.
The ability to speak Welsh is desirable, and we welcome applications from both Welsh and English speakers.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)聽 North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 鈥楶roud to Lead鈥 competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 鈥淒isability Confident Employer鈥 scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh.聽 Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click 鈥淎pply now鈥 to view in Trac.聽
Person specification
Qualifications and Knowledge
Essential criteria
- Educated to Degree level or equivalent experience.
- Evidence of Continual Professional Development
- Possesses a good working knowledge of multiple Systems and hardware platforms gained by experience and training.
- Demonstrates a good knowledge of NHS Wales and LHB information and communications technology standards and requirements.
- Hold a relevant training qualification - Level 3 Award in Education and Training (Previously known as PTTLS - Preparing to Teach in the Life Long Learning Sector)
Desirable criteria
- Recognised professional qualification in an electronic engineering/computing field such as MCSE MCSP (Microsoft Certification) ITIL Foundation
- Knowledge in application management
- Professional body membership such as SDI, BCS or FedIP
- Knowledge of both local and national NHS ICT developments and strategies.
- Full knowledge of NHS IT security policies and procedures.
- Good knowledge of organisations goals and objectives. Change management Customer services management
Experience
Essential criteria
- Experience of providing ICT support to Negotiated Service Level agreements in a hospital or large organisation environment.
- Problem identification and solving.
- Experience of working in an NHS/social care or voluntary sector setting
- Participation in change management projects and process re-engineering
- Experience of supervising staff
- Problem identification and solving
Desirable criteria
- Experience of staff supervision or management.
- Experience of liaising with senior managerial staff and clinical staff in the determination of their information technology needs.
- Experience of managing change.
Aptitude and Abilities
Essential criteria
- Excellent Customer service Skills
- Ability to stay calm and communicate effectively in a stressful situations.
- Ability to write and maintain technical reports, operational procedures and system documentation sets in an accurate, concise and clear manner.
- Must have advanced IT/Keyboard skills demonstrable across Microsoft Office Suite of applications.
- Ability to direct and conduct research into ICT issues, systems and products as required.
- Proven ability of minute taking
- Ability to effectively prioritise tasks in a high-pressure environment.
- Ability and willingness to Travel across the Health Board and broader if required.
- Ability to train and support staff.
- Conflict resolution skills
- Sound judgment, planning, decision making, and organisational skills
- Ability to work on own initiative and organise / prioritise own workload and that of the team to operate effectively
- Ability to train and support staff
Desirable criteria
- Ability to initiate and respond positively to change, and the ability to learn from experience.
Values
Essential criteria
- Innovator
- Lateral Thinker
- Ability to communicate verbally with all levels of the organisation and able and willing to share information.
- Flexible and adaptable to meet all aspects of the work
- Time Management skills.
- Completer Finisher
- Advances people skills
Other
Essential criteria
- Demonstrates keen attention to detail.
- Committed to a culture of continuous improvement and development 鈥 underpinned by open communications and collaboration.
- Appetite for hard work and challenges
- Show resilience, stamina and reliability under sustained pressure.
- High level of personal integrity
- Flexible in approach to try new procedures and practices
- Excellent customer service orientation.
- Flexible in approach to try new procedures and practices
Employer certification / accreditation badges
.png "Stonewall Top 100 Employers")
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Phil Croughan-Lewis
- Job title
- ICT Delivery and Development Lead
- Email address
- [email protected]
- Additional information
Paul Graver- [email protected] to share the contact
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