果冻传媒APP

Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Digital, Data and Technology
Grade
Band 6
Contract
Permanent
Hours
37.5 hours per week (Full time - 37.5 hours per week)
Job ref
050-AC916-1224
Employer
Betsi Cadwaladr University Health Board
Employer type
NHS
Site
Bangor, Abergele or Wrexham
Town
TBC
Salary
拢37,898 - 拢45,637 per annum
Salary period
Yearly
Closing
29/12/2024 23:59

Employer heading

Betsi Cadwaladr University Health Board logo

System Support Lead

Band 6

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)听 North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 鈥楶roud to Lead鈥 competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 鈥淒isability Confident Employer鈥 scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.听 Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.听

Job overview

The Informatics service is looking for a full time System Support Lead to join a dynamic team. Working within BCU you will be responsible for assisting with the management, maintenance, testing and training and user support of software solutions and providing telephone support to all Informatics users

Roles include:

  • Assist, from a support perspective, with the requirements for new IT solutions and the enhancement of existing systems, providing support, advice and guidance as appropriate.
  • Communicate complex information through various communication methods to all levels of staff where there are barriers to understanding in order to achieve positive outcomes.
  • Work closely with Programme / Informatics staff and all other stakeholders to ensure the delivery of all projects within the Informatics portfolio
  • Manage staff within area of responsibility, providing line management for delegated staff within the programme, this will include appraisals, sickness management, recruitment, selection etc.
  • Analyses,听 investigates and advises CPGs on possible solutions for requirements within their portfolio of responsibilitie

Main duties of the job

Essential Criteria includes:

  • Educated to Degree level / equivalent level of work experience and knowledge
  • ILM Management qualification level 3, or equivalent level of work experience and knowledge
  • Experience of implementing software within a large and complex organisation
  • Experience of working in a large and complex organisation
  • Experience of management of staff
  • Demonstrate the success in building, leading, motivating, managing and developing teams.
  • Participation in change management projects and process re-engineering
  • Current knowledge of relevant local and national strategies and to be able to follow and incorporate within role.
  • Knowledge of Clinical, Management and Informatics processes
  • Experience of financial procedures
  • Proven ability to influence at all levels of the organisation.
  • Enthusiastic, committed, proactive and innovative.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Applications may be submitted in Welsh.听 Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

The post holder may be required to travel across BCU to undertake the duties of the post at various locations.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)听 North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 鈥楶roud to Lead鈥 competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 鈥淒isability Confident Employer鈥 scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click 鈥淎pply now鈥 to view in Trac.

Person specification

Qualifications

Essential criteria
  • Meets all essential criteria as per attached job description/person specification
Desirable criteria
  • Meets all desirable criteria as per attached job description/person specification

Skills

Essential criteria
  • Meets all essential criteria as per attached job description/person specification
Desirable criteria
  • Meets all desirable criteria as per attached job description/person specification

Experience

Essential criteria
  • Meets all essential criteria as per attached job description/person specification
Desirable criteria
  • Meets all desirable criteria as per attached job description/person specification

Employer certification / accreditation badges

Stonewall Top 100Stonewall Top 100 Employers

Applicant requirements

Welsh language skills are desirable

Documents to download

Further details / informal visits contact

Name
Sophie Hannaby
Job title
ICT Delivery And Development Lead
Email address
[email protected]