Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 418-COR5378-CW
- Employer
- Bedfordshire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Bedford Hospital
- Town
- Bedford
- Salary
- £23,615 pa
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Endoscopy Receptionist
NHS AfC: Band 2
Job overview
An exciting opportunity for a new Endoscopy receptionist. Ìý
The primary aim of the Endoscopy Unit is to provide a high quality, comprehensive endoscopy facility for all of our patients. We aim to ensure that the service offered allows for sufficient capacity and facilities to offer our patients timely and appropriate care.
Although we have a very strong learning and development function, we appreciate you will need to have acquired some skills and experience from your career that you will require in order for your time with us to be a real success.Ìý
- Experience of working on reception
- Knowledge of customer service
- Good standard of education
Main duties of the job
To undertake the role of unit receptionist by meeting and greeting patients and relatives. Ensuring that their stay is as comfortable as possible.Ìý To deal with telephone enquiries from patients and other hospital departments and to assist in the booked admissions initiative relating to Endoscopy.Ìý To undertake clerical duties, the preparation of patient’s documentation and to use the computerised patient information system and assist with data collection as requested.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.Ìý Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
Detailed job description and main responsibilities
Meet and welcome patients and visitors to the unit and inform the appropriate unit nurse of their arrival.
Answer telephone and deal with enquiries both from clinical staff and the public concerning admission, transfer and discharge of patients. Ensuring correct information is made available, recorded or passed on to the relevant patient or member of staff.
Responsible for collating patients’ paperwork and scanning them into theÌý hospital system.
Preparing patients documentation ready for their admission.
Clerical duties, associated with admission/discharge of patients using the patient information system, in line with agreed time scales and ensure that all data is entered accurately into the computer.
Ensure all follow up outpatient clinic appointments are sent to the relevant bookings administrator.
Ensure all procedure reports are sent to their general practitioner.
To assist with the collection of relevant data for audit and to collate this as required.
To have knowledge and experience of use of electronic scheduling systems or willingness to learn.
To follow set procedures for dealing with
- Patient confidentiality
- Special patients, e.g. prisoners
- Private property/valuables
- Deaths on the ward
- Referrals to other consultants
- To perform other duties as may be required by the Ward Manager or her deputy
- Liaise with estates or other department regarding repairs and routine maintenance of building and equipment
- Participate in patient/survey audit as required to meet trust quality standards
Person specification
Qualifications
Essential criteria
- Good standard of education (equivalent GCSE maths/english)
Desirable criteria
- ECDL or equivalent experience
Experience
Essential criteria
- Previous reception experience
- Experience of using PIMs system
- Customer Care experience
Desirable criteria
- Experience of working within a care environment
Knowledge
Essential criteria
- Organisational skills and the ability to work independently and effectively within a management structure
- Ability to prioritise and manage own workload
- Excellent interpersonal skills and communication skills both written and verbal
- Excellent telephone manner
- Good IT and keyboard skills
- Knowledge of patient record systems
- Awareness of confidentiality issues
Desirable criteria
- Knowledge of electronic reporting scheduling system
Personal Skills
Essential criteria
- Open/Reflective/Warm
- Enthusiastic and self aware
- Creative and Flexible
- Team focused
- Reliable, adaptable, dependable
- Able to work under pressure
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Katy Kiss
- Job title
- Endoscopy Operational Compliance Manager
- Email address
- [email protected]
- Telephone number
- 01234 355122
List jobs with Bedfordshire Hospitals NHS Foundation Trust in Administrative Services or all sectors