Job summary
Employer heading
Receptionist (Occupational Health Department)
NHS AfC: Band 3
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated 鈥骋辞辞诲鈥 with inspectors reporting that we have made significant improvements.听 The Trust鈥檚 overall rating has also improved to 鈥榞ood鈥.听 This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust.听 Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is听鈥淲orking together to provide outstanding care for our community.鈥
We are听Compassionate in our thoughts, words and actions
We are听Aspirational and have a true desire to be dynamic and to innovate
We are听Resourceful and responsible in the way we work and live
We are听Excellent in our development, fairness and sharing best practice
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don鈥檛 you come and join us.听 We offer a range of learning and development for all employees may you be clinical or non-clinical. 听
听
Diversity is what makes us interesting鈥 Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by听calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Job overview
PLEASE NOTE: PREVIOUS APPLICANTS NEED NOT REAPPLY
Band 3 Receptionist (Occupational Health Department)
The receptionist provides a full and efficient reception service to the Occupational Health Department supporting the day to day running of the department including the Occupational Health team, Staff physiotherapy service and Staff Psychological support service.听
Managing all enquiries to the department both telephone and email.听
Managing the department appointment diary including scheduling and/or cancellation of appointments as required.
Managing the immunisation report request process including payments where required.
Main duties of the job
Responsible for dealing with queries from clients, external contracts, staff and external agencies, answering queries where possible and ensuring that queries that need to be passed on are done so in an efficient manner.
Support the management of Occupational Health clinics including responsibility arranging a nurse and/or doctor appointment as necessary (including management referrals and pre employment health screens).
To assist Associated Director Occupational Health & Wellbeing and the Occupational Health staff in providing a well run Occupational Health Department.
To be able to use judgement to know who to refer urgent enquiries to within the department and ensure that they are made aware of them.
To carry out other clerical duties of a similar nature consistent with the responsibilities of the grade and needs of the service.
Working for our organisation
The post holder will form part of the administration team which supports the day-to-day running of the Occupational Health department.
The Occupational Health team consists of teams of nurses and a Consultant Physician.
In addition both the Staff Physiotherapist service and the Staff Psychological support service are based in the building and form part of the wide Occupational Health & Wellbeing service.听
The Occupational Health and Wellbeing teams work closely with each other and effective communication is key.
The department is part of the Workforce directorate within the Corporate division of the Trust.听
Given our department function we interact with colleagues from all areas of the Trust.
Detailed job description and main responsibilities
The key duties of this role involves providing an effective and efficient receptionist service for the Occupational Health and Wellbeing teams based in the Occupational Health building.
Please refer to the attached Job Description and Person Specification for full details of the role.
Person specification
Qualifications
Essential criteria
- GCSE or equivalent in English and Maths / NVQ level 3
- Able to speak, write and type concisely and legibly in English
- Accurate keyboard skills
Desirable criteria
- Knowledge of medical terminology
- ICT qualification or equivalent
Experience
Essential criteria
- Previous receptionist experience
- Experience of using computerised diary booking systems
- Proficient in using MS Office 鈥 mainly Word, Excel and Outlook
Desirable criteria
- Previous office and/or NHS experience
Knowledge & Skills
Essential criteria
- Excellent communication skills both written and verbal
- Able to work under own initiative, prioritise workload, meet deadlines and organise work accordingly
- Understanding of how to maintain confidentiality privacy and dignity of users
- Able to work under own initiative, prioritise workload, meet deadlines and organise work accordingly
- Able to deal efficiently and sensitively with people in person and over the phone
Desirable criteria
- Ability to produce letters and reports using word
- Ability to produce reports from excel spreadsheets
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Dwayne Gillane
- Job title
- Associate Director Occupational Health & Wellbeing
- Email address
- [email protected]
- Telephone number
- 0118 322 7634
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