Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 448-AMB-6885788
- Employer
- Cambridgeshire Community Services NHS Trust
- Employer type
- NHS
- Site
- Peterborough Dental Access Centre
- Town
- Peterborough
- Salary
- £23,615 per annum, pro-rata
- Salary period
- Yearly
- Closing
- 02/01/2025 23:59
- Interview date
- 15/01/2025
Employer heading
Dental Receptionist - Peterborough
Band 2
Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better.
We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA+ staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process.Ìý
Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy.
Job overview
The Dental Service provides a wide range of treatments to a diverse group of people; therefore, good interpersonal skills are required to fulfil this frontline role.
You will be part of a team of Receptionists, spanning five clinics, including Wisbech, Ely, Cambridge and Huntingdon, so good communication and teamwork skills are vital.
You must possess excellent communication and people skills as some patients may present with complex needs or have a language barrier.
This is an extremely busy service offering a wide range of treatments to a diverse group of people. We, fundamentally, offer urgent care triage/treatment to those in need but our clinics include Additional Needs Dentistry and Minor Oral Surgery, thus good time management skills are imperative.
This is either a full time role workingÌý or two part time roles.Ìý
Additional working pattern:Ìý ÌýMonday - Friday. Clinic open 12 hours per day.Ìý Shift pattern to be confirmed.
Ìý
Main duties of the job
The duties of the Receptionist are to maintain a professional and organised approach when greeting and attending to patients and visitors.
Answering telephone calls including the emergency line and booking appointments across five clinics.
Producing and maintaining patient files in a timely manner with attention to detail.
Booking and rescheduling diaries often at short notice.
Undertaking all administrative tasks in a timely and accurate manner.
Producing and maintaining patient files in a timely manner with attention to detail.
Cancelling and rescheduling clinics often at short notice.
Ìý
Working for our organisation
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff Ìýwho, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.Ìý
Detailed job description and main responsibilities
Reception/Appointment Book/Treatment.
Booking urgent care telephone triage appointments and treatmentÌýappointments, where appropriate.
Managing the waiting room, including greeting patients and advising them of any excessive delays.Ìý
Re-booking additional needs appointments or minor oral surgery appointments.Ìý
Maintain the appointment system to ensure that surgery time is utilised appropriately.Ìý
Distribute post accordingly.Ìý
Record referral/communication correspondence in the patient’s notes and action accordingly.Ìý
File all letters/correspondence in the appropriate place.Ìý
Accurately prepare and maintain patient records.Ìý
Prioritise workload. You will be working within a team so it is imperative that you work proactively together to complete reception tasks meeting deadlines to enable the service to perform efficiently.ÌýÌý
Maintain administrative systems to ensure good working practice.ÌýÌý
Use judgemental and analytical skills to anticipate the needs of the patient.ÌýÌý
Maintain the Reception area.Ìý
Making of appointments and taking telephone calls, interpreting as necessary the needs of both patients and clinicians enabling situations to be dealt with promptly and efficiently.Ìý
Most of our patients require a lot of emotional support to persuade them to accept treatment. ÌýIt must be recognised that anxiety can often be displayed as aggression.ÌýÌý
Knowledge of computer use is essential for input of patient data, payment transactions and other services.Ìý
Collection of charges as appropriate.Ìý
Cashing up/banking, recording all necessary details.ÌýÌý
On occasions, work independently managing the department administration and giving appropriate advice when necessary.Ìý
Maintain patient confidentiality at all times.Ìý
Maintaining own professional development and requirement to take part in appraisal and KSF process.Ìý
Compliance with NHS code of conduct.Ìý
ÌýAttend appropriate meetings.Ìý
ÌýEncourage and motivate other team members. Ìý
ÌýSupport others by sharing skills and knowledge of the job.Ìý
Person specification
Qualifiations and Training
Essential criteria
- GCSE English and Maths Grade C and above
Experience
Essential criteria
- Reception/Customer Care experience
- Post Holder must have a degree of experience in the field of Administration
- Experience of working with the general public
- Experience of answering telephone calls in a busy high volume call environment
- Good communication skills both verbal and written
Desirable criteria
- Post holder must have sound knowledge and experience of working within an NHS practice/organisation
Knowledge and Skills
Essential criteria
- Excellent communication/interpersonal skills
- Effectively prioritises and co-ordinates own work
- Computer literate with excellent keyboard skills
- Good working knowledge of Microsoft Office applications
- Work flexibly as part of a team
- Good time management
Self-awareness
Essential criteria
- Has a realistic knowledge of personal strengths and areas for development
- Can demonstrate flexibility of approach
- Ability to remain calm under pressure
- Capable of consistent
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Josephine Reach
- Job title
- Lead Receptionist
- Email address
- [email protected]
- Telephone number
- 07912 473827
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