Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 15 hours per week (Monday & Tuesday - 9.15am - 5.15pm)
- Job ref
- 310-ASMH-6810958
- Employer
- Cambridgeshire and Peterborough NHS Foundation Trust
- Employer type
- NHS
- Site
- Bridge Street - Peterborough
- Town
- Peterborough
- Salary
- £24,071 - £25,674 Per annum, pro rata
- Salary period
- Yearly
- Closing
- 06/01/2025 23:59
Employer heading
Administrator
Band 3
Job overview
Part-time - 15 hours per week
We are currently looking to recruit an enthusiastic and motivated, part-time Administrator to Ìýjoin the Primary Care Mental Health Service Countywide, base to be Bridge Street, PeterboroughÌý
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people with mental health needs, then we want to hear from you.
Main duties of the job
We are currently looking for an Administrator to help our busy team with a variety of office requirements including sending out clinical correspondence.
Main duties will include communicating through SystmOne, formatting and sending letters to service users, booking appointments, minute taking and arranging clinics for our clinical team.
Additional admin duties: dealing with admin requests coming to our mailbox, scanning, uploading and printing documents, updating patient records.
Ideal candidate will need to have great typing skills and be able to use audio typing equipment. This part of a role also requires you to use MS Excel & Word, you will need to be confident using MS Office.Ìý
You will have great communication skills, well organised and be able to work to tight deadlines. We are looking for someone who can offer good support to our colleagues, be a team player and work together to manage workload.
Working for our organisation
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andÌýempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.Ìý
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
Ìý
1. Word processing of all forms of correspondence, reports and summaries that are required by the team.
2. Undertake diary management for clinicians and/or managers, as required.
3. Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
4. Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
5. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
6. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
7. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
8. Undertake training of new staff as directed by Line Manager and/or other managers.
9. Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
Person specification
Education/Qualifications
Essential criteria
- Educated to GCE/GCSE standard
- Good command of written English
- RSA Stage II/NVQ Level 2 in Administration or equivalent.
Experience
Essential criteria
- Experience of working in a busy and demanding office/customer facing environment.
- Experience of planning and organising own workload and of staff within own span of control.
Desirable criteria
- Experience in using computer programmes including health care IT systems.
- Previous experience of working in a NHS Office environment.
Skills & Abilities
Essential criteria
- Excellent standard of typing/audio skills (50wpm).
- Excellent telephone manner.
- Ability to adopt an appropriate style and method of communication and deal effectively with people.
- Ability to work under occasional pressure/stress.
- Ability to deal with typing letters or reports which may contain distressing information.
- Professional attitude towards service users and their families.
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Abbie Cox
- Job title
- Senior Administrator
- Email address
- [email protected]
- Telephone number
- 01733748777
- Additional information
Diane Ellison
PCMHS Admin Lead
01733 748777
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