Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Rota basis)
- Job ref
- 176-F-7018650
- Employer
- North West Anglia NHS Foundation Trust
- Employer type
- NHS
- Site
- Peterborough City Hospital
- Town
- Peterborough
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 17/03/2025 23:59
Employer heading
Outpatient & Chemotherapy Booker - Peterborough
Band 3
Job overview
Main duties of the job
Your role will involve liaising with patients and visitors on our main reception, using ARIA to schedule treatments, and Careflow (PAS) to arrange follow-up appointments. You will also maintain our databases by collating essential data through ARIA and Careflow.
As a valued team member, you'll interact with both the public and hospital staff across various areas, demonstrating flexibility and a proactive approach. Additionally, you'll provide vital administrative assistance to support our department's efficiency.
Working for our organisation
We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.
In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles.Ìý Join us and become part of a team dedicated to making a positive difference in our community.
Detailed job description and main responsibilities
Please see the attached job description and person specification for further information relating to this role.
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Person specification
Qualifications
Essential criteria
- Qualified to Level 2/GCSE level or equivalent which includes Maths and English
- NVQ/BTEC Level 2 or Level 3 in Business Administration, Customer Services or equivalent experience
Experience
Essential criteria
- Recent Administrative or Reception experience in a healthcare environment
- Previous customer services experience within a busy environment working with the general public (telephone and face to face)
- Experience of using MS Office including excel, word and outlook
- Recent reception experience in a hospital or GP practice
- Demonstrate an understanding of customer care/ability to work with sensitive and confidential information
Desirable criteria
- Experience of using hospital systems including Careflow (PAS), E-track
- Experience of using a scheduling booking system i.e. ARIA/Chemo Care
Knowledge
Essential criteria
- Knowledge and understanding of GDPR and Confidentiality
Desirable criteria
- Recent knowledge of a scheduling/booking system i.e ARIA/Chemo Care
- Knowledge or awareness of national and local OP targets including 18 Week RTT and Cancer wait targets
- Recent knowledge and competent use of Trust IT Systems ie Careflow (PAS), E-track
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Hannah Glynn
- Job title
- Admin & Pathway Coordinator
- Email address
- [email protected]
- Telephone number
- 01733 678577
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