Job summary
- Main area
- Audiology
- Grade
- Band 3
- Contract
- 9 months (Fixed term/Secondment until 02/10/2025)
- Hours
- Part time - 25 hours per week (over 5 days)
- Job ref
- 100-AC263-1224
- Employer
- Hywel Dda University Health Board
- Employer type
- NHS
- Site
- Glangwili General Hospital and Prince Philip Hospital
- Town
- Carmarthen and Llanelli
- Salary
- £24,433 - £26,060 per annum pro rata
- Salary period
- Yearly
- Closing
- 05/01/2025 23:59
- Interview date
- 14/01/2025
Employer heading
Audiology Co-ordinator
Band 3
Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.
If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]
To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda ¹û¶³´«Ã½APP), LinkedIn or on Twitter @SwyddiHDda¹û¶³´«Ã½APP
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.Ìý
Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.
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Job overview
This is a fixed term/secondment post until 02/10/2025.Ìý
If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.
An opportunity has arisen for a part-time Audiology Clinic Co-ordinator to join our busy, friendly, and patient-centric Audiology Service to provide Maternity Leave cover until 02/10/2025. Ìý
This post would be an ideal opportunity for somebody looking for a part-time post based at both Glangwili Hospital in Carmarthen and Prince Philip Hospital in Llanelli. ÌýBased in the Audiology reception office you will be required to help and support our patients by answering telephone calls, booking patients in for their appointments and issuing hearing aid batteries.Ìý You will also be responsible for booking adult Audiology appointments as well as undertaking a variety of general clerical duties. You will be required to have excellent communication skills and have experience in Administration and Clerical duties. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions.Ìý Experience of working within a healthcare setting would be an advantage.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources.
Provide a reception and an administrative support service including answering the telephone, greeting customers and dealing with incoming / outgoing mail. Working closely with the larger Audiology team, continually improve service delivery.
You will be responsible for the day to day running of the Audiology department that includes outreach site, supporting the Audiology Manager and Office Manager to delivery key performance indicators and service developments.
To be an advocate of Patient Experience in the Audiology department, delivering the highest quality service to every patient and by putting the patient at the heart of everything we do.
Working for our organisation
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.
Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire,Ìý Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.
Two integrated care centres (Aberaeron and Cardigan, Ceredigion).
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Community facilities, including:
48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. ÌýIn our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh isÌýdesirableÌýfor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 14/01/2025.
Person specification
Qualifications and Knowledge
Essential criteria
- Good standard of general education
- Numeracy and Literacy Skills
- Qualified to NVQ Level 3 or equivalent qualification, or experience in a similar role
- Effective oral and written communication skills
- Ability to work under supervision and confident to seek advice when appropriate
- Good accuracy and attention to detail
- Self-motivated, proactive, and innovative
- To be able to work to deadlines
- Basic computer skills i.e. able to use email and internet to send and retrieve information
Desirable criteria
- NVQ level 3 in Business Administration
- Evidence of ability to complete tasks effectively
Experience
Essential criteria
- Experience of IT packages such as Word, Excel and Outlook
- Office / Administrative experience
- Demonstrate an understanding of customer care when liaising with the public on the telephone, electronically and/or face-to-face
- Ability to communicate effectively and sensitively
- Working in a team for a common goal
- Evidence of significant administrative experience within a customer focused environment
- Experience and understanding of outpatient services and performance indicators
- Experience in implementing NHS policies and guidelines relevant to outpatient services
Desirable criteria
- Previous experience working in a healthcare setting specialising in healthcare appointment making.
- Previous experience of working as an Audiology Administrator / Receptionist
- Willingness to undertake NHS specific IT system training (eg casenote tracking and AuditBase patient management system)
- Proven experience of developing administrative processes, analysing information, and report writing
Language Skills
Desirable criteria
- Welsh Speaker (Level 1)
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Jane Deans
- Job title
- Head of Audiology
- Email address
- [email protected]
- Telephone number
- 01267 227449
- Additional information
Rhian Jenkins (Office Manager for Audiology) on 01554 – 783580 or email: [email protected]
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