������ýAPP

Detailed job description and main responsibilities

SERVICE DELIVERY

• To provide comprehensive administrative support to the Care Community Team and associated Specialist services including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community.
• To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings.
• Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency.
• Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals.
• Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so.
• Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate.
• Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results.
• To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holder’s competency to do so.

GOVERNANCE

• To establish and maintain effective communication, maintaining confidentiality of information in accordance with Mid Cheshire Hospitals NHS Foundation Trust’s Policy in Respect of Confidentiality.
• To support the development and maintenance of systems and processes to continually monitor standards and to assist in the implementation of action plans to improve quality of service.
• To contribute to the effective management of risk to ensure that lessons are learnt from issues arising from risk reports/complaints, etc.
• To ensure compliance with Trust policies, procedures, and guidelines, by taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care.

MANAGERIAL/LEADERSHIP

• Act as a role model by demonstrating expertise, and by maintaining credibility within the department, and with external agencies, to ensure a positive image of the Trust is maintained.
• Assist with the implementation of local induction programmes for new members of the team.
• Support the department in the effective use of resources, eg, equipment, supplies and materials.
• Maintain a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns to senior management team.

EDUCATION/LEARNING

• To take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in appraisal, supervision, action learning, and by maintaining a portfolio of learning.
• Assist in the maintenance of systems and processes to ensure that learning needs are identified and met, and that all learning is planned, implemented, evaluated, and shared in order to improve services.

This job description is an outline of the role and function.�� It is not intended to describe all specific tasks.