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Job summary

Main area
Administration
Grade
NHS AfC: Band 3
Contract
Permanent: Maternity Cover
Hours
Full time - 37.5 hours per week
Job ref
331-L12221224
Employer
University Hospitals of Morecambe Bay NHS Foundation Trust
Employer type
NHS
Site
Royal Lancaster Infirmary
Town
Lancaster
Salary
£24,071 - £25,674 per annum pro rata
Salary period
Yearly
Closing
02/01/2025 23:59

Employer heading

University Hospitals of Morecambe Bay NHS Foundation Trust logo

Waiting List Coordinator

NHS AfC: Band 3

''Creating a great place to be cared for and a great place to work''

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

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Job overview

The Waiting List Office provides a pivotal interface between patients, Consultants and Clinical Business Units providing this service.Ìý

It is essential that the post holder has the ability to work in a demanding environment using empathy and diplomacy when dealing with complex and sensitive information on a daily basis.Ìý

Permanent and Fixed Term Post available .ÌýÌý

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Main duties of the job

An exciting opportunity has arisen to become a member of a professional team within a fast-paced department that provides a high-quality service for the management of patient’s elective surgery with a high level of job satisfaction when arranging patient care.Ìý

The successful post holder will be responsible for the management of scheduling patients their Pre-Operative Assessments and Elective Surgery, involving daily contact with patients via telephone, liaising with other departments and external agencies and supporting the management team and care groups to ensure performance standards are met.Ìý

The post holder must have the ability to work co-operatively in a team and adapt to change as required. Patient confidentiality and excellent customer care skills are essential.Ìý

The post holder will provide an information and communication link between the patient and the Clinical Business Units, while supporting the team to provide an effective, organised, comprehensive, efficient and high-quality patient centred service.Ìý

Working for our organisation

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Our community services for adults are provided in people’s homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

You can also read more information aboutÌýUniversity Hospitals of Morecambe BayÌývisiting ourÌýwebsiteÌýÌýÌý

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Person specification

Education & Qualifications

Essential criteria
  • IT Skills
  • GCSE Maths and English
  • NVQ3 / 2 A levels / BTEC / City & Guilds

Experience

Essential criteria
  • Customer Service
  • Admin Experience
  • Demanding Situations

Skills, Ability & Knowledge

Essential criteria
  • Communication
  • Prioritise / Time Management / Organisation
  • Team work / Good working relationships
  • Data Protection / Policies & Procedures
  • Attention to Detail
  • Working to deadlines
  • Independent working
  • Multi Task

Personal Qualities

Essential criteria
  • Ability to work under pressure, use initiative and be flexible
  • Ability to adapt to change and undertake training
  • Cooperative, Enthusiastic, Self Motivated, Approachable, Friendly

Employer certification / accreditation badges

Disability Confident - two yearsVeteran AwareNHS Pastoral Care

Documents to download

Further details / informal visits contact

Name
Rachel Melling
Job title
Patient Coordination Manager
Email address
[email protected]
Telephone number
01524 511900
Additional information

Joanne Halpin

Waiting List Office Team Leader

Tel 01524 511900

[email protected]