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Job summary

Main area
Administration and Clerical
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
166-DCSC-6724808-A
Employer
Chesterfield Royal Hospital NHS Foundation Trust
Employer type
NHS
Site
Chesterfield Royal Hospital
Town
Calow
Salary
拢26,530 - 拢29,114 pa
Salary period
Yearly
Closing
19/01/2025 23:59
Interview date
31/01/2025

Employer heading

Chesterfield Royal Hospital NHS Foundation Trust logo

Imaging Appointments Team Leader

NHS AfC: Band 4

Job overview

To ensure all Imaging referrals are processed in a timely and efficient manner using multiple IT applications including Order Comms/ICE System, Medway and Radiology Information Systems. 听

To work within the allocated Government time scale for all appointments.

To provide accurate examination information to patients, liaise with Consultants, Radiographers and Sonographers to ensure correct appointment slots are used to maintain a professional and high-quality service.

To provide leadership to the Imaging Appointments Team; monitoring workload and demand, and allocating staffing resources as required.

To line manage colleagues within the Imaging Appointments Team, including colleagues working off-site at CDC locations.

Main duties of the job

  • Process all Imaging referrals efficiently within National and Local standards.
  • Maintain a good understanding of the Radiology Information System (RIS) to create and locate imaging records to support patient care.
  • When required, register patients on to the Hospital PAS if no record can be found on RIS system prior to booking.
  • Ensure all appointments are booked on the RIS using the agreed, up to date, booking rules for each modality.
  • Ensure all referrals are placed on the correct list and allocated, as necessary, for vetting prior to booking then booked into correct exam in appropriate timeframe with correct preparation information communicated to patients.
  • Ensure all appointments are booked into the onto the correct room and consultant/sonographer list, ensuring accurate, maximised utilisation of available capacity (including CDC).
  • Liaise with clinical staff across the Department to ensure clinical justification/priority is determined.
  • Monitor all modality rotas for any changes and adjust booking rules accordingly, and have oversight of, and responsibility for, ensuring diaries are managed effectively and accurately.
  • Monitor Radiologist鈥檚 leave, to ensure any correct clinic amendments have been made.
  • Day to day line management of Imaging Appointments Team; including annual leave, sickness, absences, appraisals and training.
  • Manage Call Centre provision, ensuring cover across all modalities to limit patient call waits, and ensure a positive patient experience.

Working for our organisation

Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts. With a workforce of around 3,800 staff and good financial control, currently operating with a positive financial surplus and was recently rated 鈥淕ood鈥 by the CQC following their latest inspection in February 2017.

Follow us on Facebook and on Twitter: @HRcareers @WellbeingCRH @royalhospital

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of this post.

Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital

Person specification

Qualifications

Essential criteria
  • GCSE A-C (9-4) English Language (or equivalent)
  • ECDL (or equivalent)
  • NVQ Level 3 (or equivalent experience)
Desirable criteria
  • GCSE A-C (9-4) Maths (or equivalent)

Experience

Essential criteria
  • 12 months (minimum) proven previous admin/clerical experience
  • 12 months (minimum) previous experience of dealing with telephone appointments and enquires in a busy environment
  • Previous experience of dealing with confidential material
Desirable criteria
  • Previous experience in a healthcare environment
  • Previous experience working in a Call Centre
  • Previous staff leadership experience

Skills

Essential criteria
  • Ability to prioritise workload
  • Ability to work calmly under pressure
  • Excellent communication skills, with the ability to communicate orally and in writing to staff at all levels
  • Customer care skills
  • Excellent telephone manner
  • Excellent IT/keyboard skills
Desirable criteria
  • Working knowledge of RIS
  • Working knowledge of Careflow
  • Knowledge of medical terminology
  • Knowledge of national waiting list and time targets/initiatives
  • Understanding of patient care pathway
  • Knowledge of 18 week RTT pathways

Employer certification / accreditation badges

Armed Forces Covenant Bronze Award

Documents to download

Further details / informal visits contact

Name
Martin Burrows
Job title
Assistant Service Manager
Email address
[email protected]
Telephone number
01246 512906