Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 388-6549819-A&C
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Torbay Hospital, Main Site
- Town
- Torquay
- Salary
- 拢24,071 - 拢25,674 per annum
- Salary period
- Yearly
- Closing
- 06/01/2025 23:59
Employer heading
Clinical Governance Administrator
Band 3
Job overview
Our Clinical Governance Administrator will 听act as the clinical governance administrator, providing clerical and administrative support for clinical governance activities within the surgical service.
听
They will deal with routine matters relating to the risk and governance function, ensuring urgent work is brought to the attention of clinical governance co-ordinators as appropriate.
听
If you would like further details or an informal visit please email [email protected] or contact 01803 654744
Previous applicants will not be considered
Main duties of the job
- 路听听听听听听听听 Act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
- 路听听听听听听听听 Provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
- 路听听听听听听听听 Provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards
- 路听听听听听听听听 Be honest and learn from mistakes, and help to create a 鈥渘o-blame鈥 culture were people feel able to share and learn from experiences together
- 路听听听听听听听听 Work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department
- 路听听听听听听听听 Acknowledge that you need to continually deliver greater value to customers.听
- 路听听听听听听听听 Be honest about your biggest challenges and create a culture of curiosity and openness
- 路听听听听听听听听 Make a deliberate effort to connect with strangers from different walks of life and invite them to share their ideas
- 路听听听听听听听听 Be curious and creative about new possibilities, whilst identifying what works well and to do more of it
- 路听听听听听听听听 Help to develop and foster a learning environment where feedback is welcomed and valued
Working for our organisation
The surgical patient safety team are a forward thinking, cohesive team of 3 people who need the support of an additional team member.
We work very closely with our medical, matron and operational manager colleagues to support the Trust patient safety agenda.
The team are currently in the midst of some very exciting changes to the patient safety culture at the Trust, including implementing the Patient Safety Incident Response Framework (PSIRF) and a new incident reporting system (DCIQ) to bring us in line with the Learning From Patient Safety Events (LFPSE) framework.
Detailed job description and main responsibilities
- Provide general administrative support to the clinical governance co-ordinators, Associate director of nursing and Medical clinical governance lead.
- Deal with telephone and email enquires relating to the patient safety agenda and听 governance function in accordance with the Trust procedures.
- Enter appropriately RCA and supplementary documentation onto the Trust risk management data base (DCIQ)
- Liaise with external organisations regarding any incidents reported by Trust staff and refer incidents for investigations as necessary
- To collate information regarding Duty of candour and up-date the appropriate information system
- Attend M & M meetings collecting and inputting data into the Trust and local data base and to co-ordinate the meetings ensuring that the appropriate personnel attend the speciality meeting.
- To be aware of, and have updated knowledge of, hospital policies and procedures from the Trust鈥檚 intranet
- To be responsible for own knowledge of the Trust鈥檚 and departmental Health and Safety Policy and risk register
- There are no responsibilities for budget control in the post however the post holder must ensure resources are used as effectively.
Person specification
Qualifications
Essential criteria
- 鈥 Good standard of general education to include GCSE maths and English or equivalent
- 鈥 NVQ Level 3 (or equivalent) in Business Admin or similar area
Desirable criteria
- 鈥 Secretarial qualification
- 鈥 IT qualification
Knowledge
Essential criteria
- 鈥 Experience of administrative /keyboard duties
- 鈥 Working knowledge of Microsoft Office and Excel
- 鈥 Able to communicate effectively with patients, all grades of staff and external contacts, both verbally and in writing
- 鈥 Able to problem solve
- 鈥 Proven organisational ability and efficiency; able to prioritise workload
Desirable criteria
- 鈥 Experience of taking meeting notes
- 鈥 Knowledge of Trust patient information administrative and information systems
- 鈥 Knowledge of IHCS, InfoFlex
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kristina Sandover
- Job title
- Clinical Governance Coordinator (Planned Care)
- Email address
- [email protected]
- Telephone number
- 01803 654744
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