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Job overview

The operational support manager will work within the Planned Care - Surgery Care Group,�� supporting the Associate Director and Senior operational manager to achieve excellence in our patient care and pathways.����

• Responsibility for the day to day management, delivery and development of a number of services and teams across the Planned Care - Surgery Care Group
• Lead teams in the delivery of Trust KPIs linked to RTT pathways and cancer performance
• Supporting teams to review patient pathways, including project plans and preparation of business cases, ensuring all services deliver a high standard of care which is efficient;
• Work with the Senior Operational Manager to ensure delivery of best value services.
• To have responsibility for workforce to ensure that all staff are appropriately line managed, supervised and supported in accordance with the relevant policies of the employing agencies and best practice
• As part of this post you would have responsibility for the day to day oversight of our theatres and admissions areas, including utilisation levels.��

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Main duties of the job

• To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity

• Find solutions to problems and be able to demonstrate a positive approach to new challenges, encouraging others to do the same
• Understand and identify barriers to understanding and communication and build skills to negotiate, motivate and persuade colleagues to contribute and agree to decisions

• To provide a service that is tailored to meet the needs of our patients and to understand what our patients/customers need and be adaptable and responsive
• Value diversity within the workplace
• To provide a high-quality customer service which complies with relevant legislation
• To be honest and learn from mistakes, and help to create a “no-blame” culture where people feel able to share and learn from experiences together

• Responsible for the day-to-day coordination and monitoring of the service
• To be prepared to deal with frequent interruptions

• To work as part of the Trust wide ISU team, demonstrating effective communication, and working collaboratively with colleagues inside and out of the department
• Ensure information on performance is delivered in a sensitive and comprehensive manner

Working for our organisation

Torbay & South Devon Foundation Trust, Planned Care - Surgery Care Group, is recruiting a substantive Band 7 Operational Manager.��

You will be an experienced, dynamic and dedicated individual who can manage a cluster of specialities, prioritising a number of tasks at the same time.

The position compliments the current structure of Team Leaders, Practice Managers and works closely with Clinical and Nursing leads.��

The successful candidate will be responsible for managing a cluster of specialities from within the Planned Care team. The role is likely to be within our Head and Neck Team but this is not confirmed.

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