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Job summary

Main area
Urgent Care
Grade
NHS AfC: Band 7
Contract
Permanent
Hours
Full time - 37.5 hours per week (12 hr shifts including days and nights)
Job ref
346-DDA-206-24-A
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
West Park Hospital
Town
Darlington
Salary
£46,148 - £52,809 per annum
Salary period
Yearly
Closing
31/12/2024 23:59

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Duty Coordinator - Crisis Service

NHS AfC: Band 7

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

Come and join us! Are you a qualified practitioner with experience of mental health urgent care and are interested in quality improvement and supporting staff. If so, the role of Duty Coordinator could be for you.

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Main duties of the job

The role of Duty Coordinator will be based within the 111(2) Service providing duty coordination to the Crisis urgent care teams across the Durham Tees Valley area. The role will be to offer clinical support and coordination of workload across the services, supporting and inducting staff in processes and practice within the service, offering clinical and management supervision to the team, develop close working relationships with key stakeholders such as NEAS, monitoring of the KPI’s for the service and the implementation of quality assurance measures within the organisationÌý Your role will be to support the staff within the team with complex calls and challenging, rapidly changing situations.

You will work as part of a team of people who have a passion for helping those in crisis, where no two days are the same. Professional registration within Mental health, social care or an Allied Professional registration with mental health experience is essential and experience within an urgent mental health care setting is desirable. Full training and induction in the role will be provided.

Working for our organisation

This is a job where you can truly make a positive impact in the crisis services, enabling improved access to mental health care for the people within the community. You will need to be resilient, to think on your feet and be quick to adapt to changing situations. You will be part of a supportive and encouraging team that is constantly learning and growing, and you will be given opportunities to develop new skills and take on new challenges.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person specification

Qualifications

Essential criteria
  • Current professional registration with Nursing & Midwifery Council (RMNH/RNLD/RNC-CAMHS only), The Health and Care professionals’ council - HCPC (OT/Paramedics) or Social Work England registration (Social worker)
  • Post Grad Diploma willing to work towards and achieve within 2 years
  • Recognised Practice Supervisor and or Practice Assessor, clinical educator or equivalent. Must be achieved within 6 months
Desirable criteria
  • Leadership or management qualification
  • Post-graduate qualification in a relevant area

Knowledge and experience

Essential criteria
  • Minimum of 2 years clinical experience at band 6 (or equivalent of Band 6) or above working with people with mental ill health, Autism, or Learning Disability in a care environment.
  • Understanding of relevant legislation (e.g. Mental Health Act, Mental Capacity Act).
  • Clinical Risk Assessment and Management and its application in practice.
  • Detailed understanding of Safeguarding and its application in practice.
  • Demonstrable knowledge to post-graduate level of evidence-based practice in caring for patients in the designated field.
  • Evidence of Continuing Professional Development
Desirable criteria
  • Experience of working in an Urgent care setting and have an understanding of acute mental illness

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Further details / informal visits contact

Name
Andrea Card
Job title
Service Manager
Email address
[email protected]
Telephone number
01325 552367