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Job summary

Main area
Administration
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
  • Part time
  • Job share
22.5 hours per week (Monday, Tuesday and Wednesday)
Job ref
346-NYL-033-24
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
Alexander House
Town
Knaresborough
Salary
£23,615 pro rata, per annum
Salary period
Yearly
Closing
05/01/2025 23:59

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Administrator

NHS AfC: Band 2

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

Due to promotion we are looking to recruit a part time experienced administrator to join our friendly front of-house team based at Alexander House in Knaresborough. Alexander House is a mental health base providing care, support, and information to people in the local community, there is free car parking available to staff. ÌýAs an essential part of the reception team, you will be the first point of contact for Service Users, Carers, Staff and External Partners

Whilst having previous experience in a customer service role is essential, NHS or other health care experience is desirable. We are first and foremost looking for a colleague with a passion for helping people who believes in delivering excellent customer service, who has a keen interest in learning and working in a health care setting with a 'can do' attitude.

The post is 22.5 hours per week.Ìý

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The main duties will require you to greet service users, carers, and external partners face to face including answering queries via telephone.Ìý The role will involve dealing with incoming and outgoing post, room bookings, order stationery, logging calls with estates, dealing with prescriptions, petty cash, booking taxis or patient transport, arranging collection of pathology samples, and general office duties. The ability to remain calm, communicate clearly, adhere to confidentiality, and promote a positive culture for those living with mental health issues and/or learning disabilities.

The successful candidate will be expected to perform basic admin tasks, update clinic lists, maintain visitor logs, issue access cards, deal with incoming & outgoing post, support accurate data inputting onto the Trust patient database and ensuring that all information in the reception area for staff and the public is clearly displayed and updated as appropriate.

For more details, please read carefully the job description. To be successful at shortlisting please briefly describe how you match this description citing examples to reinforce your experience. Please note we are unable to shortlist those who do not match the essential criteria.

Working for our organisation

This position has a startingÌý salary of £24,071Ìý pro rata, per annum and a generous NHS pension scheme. As a member of our NHS Trust, you will receive a fantastic annual leave package (27 days which increases with service, plus bank holidays) and access to extensive staff benefits which includes:

·ÌýÌýÌýÌýÌýÌý NHS staff discounts in over 200 branded sites/stores.

·ÌýÌýÌýÌýÌýÌý A TEWV monthly staff prize draw

·ÌýÌýÌýÌýÌýÌý Car lease scheme

·ÌýÌýÌýÌýÌýÌý Access to Trust gyms

·ÌýÌýÌýÌýÌýÌý Option to purchase additional annual leave

·ÌýÌýÌýÌýÌýÌý Access to staff wellbeing support.

Staff recognition is very important to us; you may be recognised through the Greatix and Star Award schemes. Our Administrators are professionals and are a valuable asset to our organisation. We understand they have a key role in the support and delivery of our services and that their dedication helps us to provide safe and high-quality care for our patients. The kind of care we would want for our loved ones.

Our organisation is on a ‘Journey to Change’ and as part of this journey, creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer, recruiting, retaining and training our people, for the right roles, at the right time.

Detailed job description and main responsibilities

Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas.Ìý All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.

You will work with established reception staff and be supported by the wider admin team. If successful you will be supplied with a job plan and a fully supported induction.

For an informal discussion or to arrange a visit to Alexander House, please call: 01423 795150

This is a rewarding role working in a desirable team, if you feel this is the challenge for you then we very much look forward to receiving your application.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person specification

Qualifications

Essential criteria
  • BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
  • Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role

Knowledge

Essential criteria
  • Understanding of confidentiality and how to maintain this.
  • Knowledge of receiving visitors/telephone callers and taking accurate messages
  • Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
  • Understanding of confidentiality and how to maintain this.

Experience

Essential criteria
  • Data inputting experience
  • Experience of general office duties.
  • Data inputting experience.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Further details / informal visits contact

Name
Ric Long
Job title
Locality Admin Manager
Email address
[email protected]
Telephone number
07795 332 715
Additional information

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