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Job summary

Main area
Health and Justice
Grade
NHS AfC: Band 3
Contract
12 months (fixed term/secondment)
Hours
Full time - 37.5 hours per week
Job ref
346-FMH-213-24
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
Roseberry Park Hospital
Town
Middlesbrough
Salary
£24,071 - £25,674 per annum
Salary period
Yearly
Closing
05/01/2025 23:59

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Clinical Team Administrator

NHS AfC: Band 3

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

The Forensic Community Service and Secure Outreach and Transition Team are lookingÌý for a Clinical Team Administrator to provide a comprehensive secretarial and administrative support service to all members of the multi-disciplinary clinical teams.

You will join the team as a core member, working alongside a range of professionals as well as be part of a wider administrative team across the Health and Justice service. You will be supported in your new role to develop service specific knowledge and a good understanding of the needs of the populations we care for.

Applicants must ensure that prior to applying they have agreement from their current line manager that they can be released on a secondment basis.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The role is multifaceted with opportunities for progression and development of skills and experience. You will be offered appropriate training to ensure you can fulfil and excel within the role.

The role will include dealing with enquiries to both clinical teams, healthcare professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel and in an appropriate and timely manner. You will be the first point of contact for patients, carers and other professionals responding in a helpful manner to enquiries or other issues raised. Offer support to diary management and appointment coordination, arrange and minute meetings, distributing agendas, papers etc.Ìý

You will be required to create and ensure case note files are up to date and available for patient appointments, including liaison with other departments and sites.Ìý

Undertakes general office duties as required, including ordering supplies, filing, photocopying etc.

Working for our organisation

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Health and Justice has an admin manager in post to support administrators to thrive within our services, if you have any questions please do not hesitate to get in touch on the number provided.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person specification

Other

Essential criteria
  • Ability to travel independently in accordance with Trust policies and service need.

Qualifications

Essential criteria
  • Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management.
  • Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
Desirable criteria
  • Level 3 Qualification in Leadership and Management.
  • RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.

Experience

Essential criteria
  • Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
  • Customer Service experience (face to face, answering calls, correspondence).
  • Experience of organising completing demands and workloads.
  • Experience of setting up and maintenance of administrative systems and processes.
  • Experience of working autonomously and proactively.
Desirable criteria
  • Experience of supporting/supervising staff.
  • Experience of handling monies and working within financial guidelines.

Knowledge

Essential criteria
  • Comprehensive knowledge of Microsoft Office applications.
  • Understanding of data protection and the need for confidentiality and how to maintain this.
  • Knowledge of office systems and processes.
Desirable criteria
  • Knowledge of NHS systems

Skills

Essential criteria
  • Good interpersonal and communications skills (articulate, meaningful, legible and appropriate to the audience).
  • Accurately transcribe data from a variety of sources, including digital dictation software.
  • Numerate to be able to undertake basic calculations/information.
  • Good organisational skills and able to prioritise workload and work on own initiative within procedures.
  • Ability to work as part of a team, sharing knowledge and training.
  • High level of attention to detail and quality of work.
  • Ability to use and maintain office systems.
  • Demonstrate accurate keyboard skills through the ability to word process documents and complete information accurately.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Further details / informal visits contact

Name
Sophie Antill
Job title
Senior Admin Manager
Email address
[email protected]
Telephone number
01642838292