Job summary
Employer heading
Project Support Officer
Band 4
Job overview
We are seeking an enthusiastic and motivated individual for a digital project support officer role.听 听This is a 12 month fixed-term contract or secondment opportunity, and is to support the delivery of a digital solution which will revolutionise the way patients interact with the hospital. The DrDoctor patient engagement portal provides a broad range of functionality which will enable our patients to manage their appointments online, receive correspondence digitally and access a wide range of supporting information on their electronic devices. This role provides an ideal opportunity for the individual to gain insight into the delivery of a Group wide digital project, along with a grass roots understanding of current processes and how they will be improved for the benefit of both patients and staff.
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The post will be based mainly at Castle Hill Hospital , however there is an expectation that the post holder may need to travel to other sites within the Group as required by the project.
Main duties of the job
The key duties of the job include the following
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- Arranging meetings, and pulling together meeting packs for distribution, meeting minutes
- Tracking and updating project actions, risks, issues, decisions
- Project tasks as appropriate to deliver parts of the project
- Liaising with the Trusts services, and stakeholders
- Liaising with the technical teams, project manager, project lead
- Managing the project inbox
- Point of contact for the project, answering queries, and directing people to the most appropriate person
- Assisting with project documentation, including ensuring appropriate version control, and that the latest versions of documents are filed in accordance with programme management office (PMO) guidelines.
- Supporting the implementation of the solution as part of the implementation team
Working for our organisation
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over 拢1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Detailed job description and main responsibilities
For further details with regards to this vacancy opportunity, please see the attached Job Description and Person Specification.听
Person specification
Qualifications
Essential criteria
- Good standard of general education to GCSE level of equivalent, including Maths and English Language
- Advanced ECDL or equivalent
Desirable criteria
- Evidence of academic achievement preferably to diploma level or equivalent
- Programme Office Qualification
- Advanced ECDL or equivalent
Experience
Essential criteria
- Experience of working within a project, IT or admin support environment
- Proven experience of file management, planning and reporting
- Experience of Microsoft Office products
- Team Working
- Proven ability to take and produce accurate minutes of meetings
Desirable criteria
- Experience of project support within an NHS setting
- Using hospital patient administration and/or clinical systems
- Experience of working with multi-disciplinary teams
- Experience of using MS project, visio and access
Skills, knowledge and planning
Essential criteria
- Effective planning and organisational skills
- Excellent interpretation and presentation skills
- Excellent communication skills
- Ability to communicate effectively using a variety of media
- Ability to manage multiple diaries within a changing environment
- Able to work unsupervised; plan and priortise own workload to meet deadlines
Documents to download
Further details / informal visits contact
- Name
- Helen Groke
- Job title
- Digital Programme Manager
- Email address
- [email protected]
- Telephone number
- 01482 875875
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