Job summary
Employer heading
Receptionist (Community Dental Service)
Band 2
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.Ìý
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care.Ìý We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
°Â±ð’r±ð passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience.Ìý We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC.Ìý We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .
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Job overview
6 months Fixed term contract
Please note that this role does not meet the criteria for sponsorship and therefore we are only able to consider applicants with unrestricted right to work in the UK due to the role not currently meeting the UK Government’s Visa's & Immigration's requirements for a Skilled Worker Visa.Ìý
Job Purpose:
- To provide a comprehensive reception service at a range of clinics within the Gloucestershire Community Dental Service.
- To provide administration services primarily appointment bookings and record maintenance to patients referred to the Service from General Dental Practitioners and other Healthcare Professionals.
- To ensure that patients receive correct, concise information regarding their appointment in a format they can understand.
- The post holder will be accountable to the Senior Management Team through the Administration Manager and Team Leader.
Dimensions:
- To treat all service users, their families and their cares with empathy, dignity and respect at all times and to put the patient at the centre of every task.
- To be empathetic to all patients, a larger number of whom have special needs, complex medical histories, language, cultural difficulties and other barriers to understanding
Main duties of the job
Core Key Responsibilities:
- To provide a comprehensive reception service at a range of Gloucestershire Community Dental Clinics across the county of Gloucestershire.
- To deal with the general public, professional and senior work colleagues.
- Daily contact with patients, relatives, carers, translators, providing advice, information and guidance where necessary over the telephone and face to face.
- To be responsible for entering all personal details of patients onto the dental software accurately.
- To ensure patients make follow-up appointments for regular dental check-ups and treatments.
- To liaise with dental laboratories, ensure all paperwork is completed and work is collected and delivered promptly.
- To participate with the Team Leader, Administration Manager and Senior Management to review and implement new working practices, policies and procedures relating to reception duties.
- To ensure all patient records are stored and archived in accordance with Trust policies and procedures.
- To undertake such other duties related to the work of the service as may be assigned that are consistent with the nature of the job and its level of responsibility
Working for our organisation
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.Ìý
The annual NHS Staff SurveyÌýgives our people the opportunity to tell us about their experience working at the Trust.Ìý For the 2023 survey just over 2800 colleagues gave us their views (58.5%).ÌýÌý It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;Ìý
- 73.3% would recommend the organisation as a place to work;Ìý
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relativeÌýÌýÌýÌýÌý
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Detailed job description and main responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs.Ìý Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care.Ìý So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Person specification
QUALIFICATIONS
Essential criteria
- CSE Maths & English
- European Computer Driving Licence (ECDL)
LENGTH AND OR NATURE OF EXPERIENCE
Essential criteria
- Experience of administration and reception duties
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Marina Worrall
- Job title
- Admin Team Lead
- Email address
- [email protected]
- Telephone number
- 07976 972 950
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