Job summary
- Main area
- Radiology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Various Hours between 7.30am - 7pm)
- Job ref
- 251-FCSS9539-A
- Employer
- Hampshire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Andover War Memorial Hospital
- Town
- Andover
- Salary
- £24,071 - £25,674 pa pro rata
- Salary period
- Yearly
- Closing
- 07/01/2025 23:59
Employer heading
Radiology Administrator
Band 3
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
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Job overview
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The post holder will be pivotal in ensuring the smooth operation of our Radiology reception.Ìý You will be responsible for all aspects of managing radiology appointments and enquiries whilst maintaining a consistently high standard of customer service to our patients.Ìý Your workload will be distributed between reception duties, general administration and other duties commensurate with the banding of the post to ensure that our patients have an exceptional patient journey. Ìý |
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Main duties of the job
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Provide a consistently high standard of customer service to patients, consultants, secretaries and visitors.
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Responsible for a wide range of administrative tasks, which includes making appointments for the private MRI, CT, ultrasound and x-ray patients.ÌýÌý
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Check new referrals and contact Consultant Radiologists for correct protocols, ensuring relevant blood results in a timely manner.
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Prepare clinic lists and print off paperwork and payment forms ready for clinic.
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Meet and greet patients, communicating with secretaries and consultants to book patients according to their clinic needs to ensure an efficient service.
- Safety considerations and screening protocol for visitors and an understanding of potential hazards.Ìý
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Print reports and send to relevant consultant.
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Prioritise workload, work under pressure and ensure a consistently high standard of patient care at all times
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Maintain clerical stock inventory and order in a timely manner.
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Prioritise administration relating to booking queries according to level of urgency, using judgement to escalate urgent cases to the Radiographers. Make sure all relevant paperwork is completed on time and processed accordingly.
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Detailed job description and main responsibilities
Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
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Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
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Person specification
Training & Qualifications
Essential criteria
- Good standard of basic education with GCSE English Language and Maths or comparable relevant work experience
- • NVQ Level 3 or equivalent qualification within administration or equivalent experience as below
Experience & Knowledge
Essential criteria
- Experience of working in a busy focussed environment
- Knowledge and experience of a wide range of administration procedures and proven implementation capability
Desirable criteria
- Experience of working within the medical, NHS or public sector
Skills & Ability
Essential criteria
- Computer literate; Word Processing, Email/software – send/receive documents, use attachments.
- Effective verbal, written and inter-personal communication skills, with the ability to establish effective working relationship with internal and external customers.
- Ability to prioritise workload to meet deadlines whilst maintaining accuracy and attention to detail.
Desirable criteria
- Experience of using the hospital booking and other IT systems (e.g. Patient Centre, Compucare, CRIS, ICE)
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Andrea Sankey
- Job title
- Radiology Cross-site Admin Manager
- Email address
- [email protected]
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