Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 104-ICB-6475TG-A
- Employer
- Hampshire and Isle of Wight ICB
- Employer type
- NHS
- Site
- Civic Office
- Town
- Fareham
- Salary
- £24,071 - £25,674 per annum, pro rata
- Salary period
- Yearly
- Closing
- 05/01/2025 23:59
Employer heading
AACC Placement Administrator
NHS AfC: Band 3
Job overview
Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to NHS Hampshire and Isle of Wight, Southern Health Foundation Trust, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust.Ìý
Do you thrive in a supportive environment that values your growth? Are you passionate about making a difference in people's lives?Ìý
The NHS Hampshire and Isle of Wight is seeking ambitious individuals to join our All Age Continuing Care team! We offer a dynamic role with the flexibility of hybrid working, allowing you to work from our office and at home.Ìý
Interviews will be held via an Assessment Day.
Main duties of the job
What you'll love about this role:Ìý
Make a Real Impact: Support individuals across all ages who require continuing care, ensuring they receive the best possible support.Ìý
Hybrid Working: Experience the best of both worlds with a flexibility to work from an office base and at home.Ìý
Continuous Learning: Develop your skills and knowledge with extensive training opportunities and clear career development pathways.Ìý
Supportive Team: Become part of a collaborative and encouraging team dedicated to providing exceptional care.Ìý
This role is perfect for you if:Ìý
You're passionate about health and social care.Ìý
You possess excellent communication and interpersonal skills.Ìý
You're a team player with a strong work ethic.Ìý
You're eager to learn and grow in your career.Ìý
Working for our organisation
We offer excellent employment opportunities to new and existing staff. We aim to be a model employer by embedding best HR practice and to support new ways of working.Ìý
We pride ourselves on offering good working conditions, job security, lifelong learning, fair pay and benefits, staff involvement and a balance between work and personal life.Ìý
We enjoy a forward thinking and innovative culture and our vision is to have healthy people, living healthy lives in healthy communities. We understand the only way to deliver this is to have the right people with the right skills.Ìý
Here is a summary of some of the benefits and services which are on offer to staff:Ìý
·         27 days paid minimum holiday and bank holiday entitlementÌý
·         NHS pension schemeÌý
·         Sick pay policyÌý
·         Occupational health services including staff counselling servicesÌý
·         Flexible working and family friendly policiesÌý
·         Flexible retirement and retirement vouchersÌý
·         Health Service Discounts – offers for stores, travel, equipment etc.Ìý
Successful candidates will be subject to a six-month probationary period.Ìý
Ìý
Detailed job description and main responsibilities
Please see the detailed job descriptionÌýand person specification for further details on the duties and responsibilities of the role.Ìý
Respond to placement and service requests sent by operational teams by supporting them to complete necessary paperwork and checking them on receipt for process compliance before sending them out to providers to request a service. The administrator will need to build good relationships with placement suppliers across the market.Ìý
Liaise with case professionals and providers to enable the placement/service finding process to be completed within the required timescales.Ìý
Develop and maintain a good working knowledge of placement markets and develop effective working relationships with providers, clinical teams and other case professionals.Ìý
Support the development and maintenance of effective procedures for managing the referral and service/placement finding processes. This will include responsibility for the keeping of electronic records and data which provide an audit trail regarding placement type, choice, location, safeguarding and quality assurance checks, and costs.Ìý
Play a key part in the development of the commissioning of services/placements that can inform operational case professionals about the availability and type of services/placements being provided by the independent market sector, the cost of such services/placements and associated quality.Ìý
Support other team members with placement/ service finding for the most complex cases.Ìý
Work with financial officers to provide cost information.Ìý
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.ÌýÌý
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.ÌýÌý
This role may include weekend working when required.ÌýÌý
Person specification
Knowledge, Training and Experience
Essential criteria
- Educated to NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and software programs such as Outlook, Word, Excel, PowerPoint and Access.
Desirable criteria
- Significant administrative experience including maintaining office systems.
- Experience of the application of the Confidentiality and Data Protection Act.
Communication and Relationship Skills
Essential criteria
- Clear communicator with excellent telephone, writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users
- Ability to work under pressure in a busy working environment and able to multi-task.
- Good interpersonal skills with the ability to deal sensitively with patients and their families/representatives.
- Strong negotiation skills.
- Effective team working..
- Ability to demonstrate the ability to deal with difficult/challenging situations.
Documents to download
Further details / informal visits contact
- Name
- Christopher Hodges
- Job title
- Commissioning Support Officer
- Email address
- [email protected]
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