Job summary
- Main area
- Continuing Health Care
- Grade
- NHS AfC: Band 4
- Contract
- Secondment: 12 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 104-ICB-6391KB-A
- Employer
- Hampshire and Isle of Wight ICB
- Employer type
- NHS
- Site
- 5th Floor Civic Office
- Town
- Fareham
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Closing
- 05/01/2025 23:59
Employer heading
AACC Commissioning Team Lead Administrator
NHS AfC: Band 4
Job overview
Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to NHS Hampshire and Isle of Wight, Southern Health Foundation Trust, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust.
Do you thrive in a supportive environment that values your growth? Are you passionate about making a difference in people's lives?Ìý
The NHS HIOW ICB is seeking ambitious individuals to join our All Age Continuing Care team! We offer a dynamic role with the flexibility of hybrid working, allowing you to work from our office and at home.Ìý
What you'll love about this role:Ìý
Make a Real Impact: Support individuals across all ages who require continuing care, ensuring they receive the best possible support.Ìý
Hybrid Working: Experience the best of both worlds with a flexibility to work from an office base and at home.Ìý
Continuous Learning: Develop your skills and knowledge with extensive training opportunities and clear career development pathways.Ìý
Supportive Team: Become part of a collaborative and encouraging team dedicated to providing exceptional care.Ìý
This role is perfect for you if:Ìý
You're passionate about health and social care.Ìý
You possess excellent communication and interpersonal skills.Ìý
You're a team player with a strong work ethic.Ìý
You're eager to learn and grow in your career.Ìý
Main duties of the job
Coordination of team activities to ensure that the NHS All Age Continuing Care processes run efficiently and within mandated timescales
Act as the first point of contact for internal and external stakeholders, ensuring queries are directed appropriately.
Monitor the commissioning team inbox, ensuring prompt responses to enquiries and efficient allocation and escalation.
Supporting the team with the management of projects, gathering information and undertaking enquires as and when is necessary
Assist in collating and preparing data for provider performance reviews and audits.
Schedule, organise, and minute meetings, ensuring follow-up actions are assigned and tracked.
Support the team with documentation for contract setup, renewals, and compliance monitoring.
To communicate on a daily basis, both verbally and in writing with team colleagues (clinical and non-clinical), care providers and other health and social care agencies, providing and receiving sensitive information.
Develop good working relationships with care providers, Local Authority Colleagues and colleagues from other NHS bodies.
Working for our organisation
We offer excellent employment opportunities to new and existing staff. We aim to be a model employer by embedding best HR practice and to support new ways of working.Ìý
We pride ourselves on offering good working conditions, job security, lifelong learning, fair pay and benefits, staff involvement and a balance between work and personal life.Ìý
We enjoy a forward thinking and innovative culture and our vision is to have healthy people, living healthy lives in healthy communities. We understand the only way to deliver this is to have the right people with the right skills.Ìý
Here is a summary of some of the benefits and services which are on offer to staff:Ìý
·         27 days paid minimum holiday and bank holiday entitlementÌý
·         NHS pension schemeÌý
·         Sick pay policyÌý
·         Occupational health services including staff counselling servicesÌý
·         Flexible working and family friendly policiesÌý
·         Flexible retirement and retirement vouchersÌý
·         Health Service Discounts – offers for stores, travel, equipment etc.Ìý
Successful candidates will be subject to a six-month probationary period.Ìý
Detailed job description and main responsibilities
All Age Continuing Care covers, Continuing Healthcare and NHS-funded Nursing Care as aÌý
statutory duty of the Integrated Care Board for individuals with a ‘primary health need’,Ìý
including Mental Health, Learning Disabilities, Physical Disability, and Fast Track.Ìý
All Age Continuing Care also has Integrated Care Board duties to children and young peopleÌý
(Children’s Continuing Care), joint packages of health and social care (where an individual isÌý
not eligible for Continuing Healthcare but specific needs have been identified through theÌý
Decision Support Tool that are beyond the powers of the local authority to meet on its own),Ìý
personal health budgets, stand-alone health needs, s117 of the Mental Health Act andÌý
Specialist Rehabilitation (Acquired Brain Injury) .
All Age Continuing Care delivers the patient specific Learning Disabilities and AutismÌý
Programme Integrated Care Board responsibilities.
Person specification
Knowledge, Training and Experience
Essential criteria
- Educated to GCSE/O level grade C in English or equivalent
- Educated to NVQ 3 level in Business Administration/Management or relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Significant administrative experience including maintaining office systems.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and software programs such as Outlook, Word, Excel, PowerPoint and Access.
- Experience of minute taking.
- Experience of the application of the Confidentiality and Data Protection Act.
- Demonstrable supervisory experience of a small team.
Communication and Relationship Skills
Essential criteria
- Clear communicator with excellent telephone, writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Excellent interpersonal and negotiation with the ability to deal sensitively with patients and their families/representatives.
- Effective team working
- Ability to demonstrate the ability to deal with difficult/challenging situations.
Documents to download
Further details / informal visits contact
- Name
- Katie Whiteley
- Job title
- Commissioning Manager
- Email address
- [email protected]
List jobs with Hampshire and Isle of Wight ICB in Administrative Services or all sectors