Job summary
- Main area
- Rheumatology
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Part time - 27.5 hours per week (Monday - Friday)
- Job ref
- 361-6812385
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £26,530 - £29,114 per annum pro rata
- Salary period
- Yearly
- Closing
- 27/12/2024 23:59
- Interview date
- 09/01/2025
Employer heading
Medical Secretary - Rheumatology
NHS AfC: Band 4
Here atÌý East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Ìý
Job overview
We are recruiting for a Rheumatology Medical Secretary who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
East and North Hertfordshire NHS Trust is a community which prides itself on providing the highest standard of healthcare services to our patients.
We are looking for a candidate who has excellent communication and organisational skills and the ability to prioritise workload.Ìý
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.Ìý
Main duties of the job
Act as point of contact for patients and medical staff on behalf of the consultant and their team ensuring that all enquired are answered with skill, sensitivity and in a courteous and professional manner.
You will be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other members of their team/s. Ìý
Book patients in accordance with the National Target Waits, prioritising urgent patients as requested by the Consultants. In accordance with the Trust Access Policy ensure patients are contacted via telephone or face-to-face and are given the opportunity to discuss outpatient appointment dates, periods when they are unavailable etc. When transport is required, provide the patient with the relevant contact telephone numbers.Ìý
You will be required to work independently using their own initiative and must apply a high degree of confidentiality to all aspects of their work.
In this role you will Ìýuse of Lorenzo and DictateIT systems to ensure accurate and efficient records.
Undertake these duties without direct supervision, working within broad procedural guidelines.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
ÌýWe run the following hospitals:
• Ìý ÌýThe Lister Hospital, Stevenage
• Ìý ÌýNew Queen Elizabeth II (New QEII), Welwyn Garden City
• Ìý ÌýHertford County, Hertford
• Ìý ÌýMount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. ÌýWe continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. ÌýThis means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Applicant Pack (including job description and person specification) for further detailed information regarding this role.
Person specification
Experience
Essential criteria
- Demonstrable secretarial and administrative experience
- Managing appointments and diaries
- Handling telephone enquiries
Desirable criteria
- Experience of using databases
- NHS experience
- Patient administration experience
Qualifications/Training
Essential criteria
- Educated to minimum GCSE level or equivalent
Skills
Essential criteria
- Excellent communication and presentation skills
- Excellent verbal/written and interpersonal skills
- Excellent typing, keyboard and audio-typing skills
- Ability to work independently and as part of a team
- Methodical and able to prioritise own workload
- Ability to adapt to change
- Ability to work well under pressure
- Confidentiality and sensitivity of approach
- Initiative and Flexibility
- Awareness of limitations of experience and role
Desirable criteria
- Comprehensive understanding of patient needs
Knowledge
Essential criteria
- Computer literacy including Word, Excel, & Email
Desirable criteria
- Lorenzo
- Medical terminology
Other Requirements
Essential criteria
- Understanding of, and commitment to, equality, diversity and inclusion
- Knowledge of our Trust values
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hannah Chilvers
- Job title
- Service Coordinator
- Email address
- [email protected]
- Telephone number
- 01438 286089
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