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Job summary

Main area
Ophthalmology
Grade
Band 2
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
344-5257SAC-A
Employer
East Kent Hospitals University NHS Foundation Trust
Employer type
NHS
Site
William Harvey Hospital
Town
Ashford
Salary
£23,615 pro rata per annum
Salary period
Yearly
Closing
21/03/2025 23:59

Employer heading

East Kent Hospitals University NHS Foundation Trust logo

Urgent Eye Admin Assistant and Secretary Support

Band 2

Job overview

The Ophthalmology Department are looking for an organised individual to join the Urgent Eye Administration Team, working alongside the clinical team to help deliver this emergency service efficiently. This is a fast paced environment so you would need to work well under pressure.Ìý

Main duties of the job

Manage and monitor patients through their treatment pathway ensuring compliance to RTT and local waiting time Standards.

Act as first point of contact on behalf of the consultant and the Trust and deal effectively with all enquiries from GPs, patients, other departments within the Trust and all other departments, in line with Trust Values.

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Working for our organisation

We are one of the largest hospital trusts in England, with five
hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Detailed job description and main responsibilities

Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.

If you have further queries please don’t hesitate to contact the line manager using the contact details below.

Previous applicants need not apply.

Person specification

Qualifications

Essential criteria
  • GCSE or equivalent in Maths and English
  • NVQ Level 2, RSA Level 3 or equivalent.
Desirable criteria
  • Computer literate

Skills

Essential criteria
  • Experience in use of computer systems.
  • Ability to liaise with general public and medical staff and other health professionals
  • To be flexible in working pattern
  • Advanced keyboard skills, with knowledge of Microsoft products.
Desirable criteria
  • Knowledge of PAS system, tracking and requesting notes
  • Previous experience of working within a busy administrative environment
  • Medical terminology

Governance

Essential criteria
  • The post holder will have access to confidential information that must not be divulged to any other unauthorised person at any time. This is in compliance with the Trust Data Protection Policy

Personal & Professional Attributes

Essential criteria
  • Ability to prioritise workload and meet deadlines.
  • Ability to communicate with, coordinate and liaise with a multidisciplinary team.
  • Ability to remain calm in a busy environment whilst working under pressure.
  • Able to analyse information and make the required judgements Effective use of IT systems, ensuring accuracy and attention to detail.
  • Excellent organisational skills
  • Ability to use own initiative.
  • Good interpersonal skills

Other requirements

Essential criteria
  • Upholds and models the Trust values

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardMenopause Friendly EmployerDefence Employer Recognition Scheme (ERS) - BronzePrince's Trust - Proud to support the Prince's trust - Youth can do it

Documents to download

Further details / informal visits contact

Name
Nicole Murray
Job title
Cataract Co-ordinator & Urgent Eye Supervisor
Email address
[email protected]
Telephone number
01233616647