Job summary
- Main area
- Stroke
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 344-7167KCH
- Employer
- East Kent Hospitals University NHS Foundation Trust
- Employer type
- NHS
- Site
- Kent and Canterbury
- Town
- Canterbury
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 30/12/2024 23:59
Employer heading
Patient Pathway Coordinator/Medical Secretary
Band 3
Job overview
An exciting opportunity has arisen at the Kent and Canterbury Hospital for a Patient Pathway Coordinator/ Medical Secretary post within the Stroke department at East Kent Hospitals. This post is for 37.5Â hours a week.Â
We are looking for an enthusiastic person with excellent administration skills. The candidate should be able to adapt to a changing environment and show confidence , knowledge and experience in the use of hospital based IT systems.
Previous NHS experience desirable.
Main duties of the job
Proactively co-ordinate patients through their treatment pathway ensuring a smooth process and compliance to National RTTÂ standards, diagnostic standards and any internal targets.
Provide comprehensive administrative, clerical and transcription support to consultants and their teams.
Monitor new patient referrals to Consultant workflow and escalate where necessary.
Support the Operational Managers in achieving utilisation targets for outpatient clinics and timely recording of clinical outcomes.
Act as key point of contact on behalf of the department and the Trust and deal effectively and courteously with all enquiries from consultant and clinical teams, Operational Managers, GPs, patients, other departments within the Trust and all other departments, as well as external providers.
Organise own work schedule, adapt the schedule as required to meet commitments to others within the agreed timescales and, where this is not achievable, give notification promptly with reasons to line manager.
Working for our organisation
We are one of the largest hospital trusts in England, with five
hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.
If you have further queries please don’t hesitate to contact the line manager using the contact details below.
Person specification
Qualifications
Essential criteria
- GCSE in Maths and English or Equivalent
- NVQ Level 2, RSA level 3 or equivalent
- Computer literate including Word and Excel and use of software packages eg, outlook for updating calendars
Desirable criteria
- Previous NHS/ administration experience
Skills and experience
Essential criteria
- 2 years’ experience in an administrative role.
- Work under pressure and to tight deadlines
- Excellent communication skills. Listening skills and minute taking.
- Data Entry
- Excellent organisational skills.
- Strong interpersonal skills.
- Good time management.
Desirable criteria
- Knowledge of NHS systems, including All Scripts
- Knowledge of NHS performance standards
- Processing of confidential information (Data Protection Act 1998
- Initiation of processes for data collection, preferably clinical data
Personal/professional attributes
Essential criteria
- Able to make judgements involving facts or situations requiring some analysis
- Good interpersonal skills e.g. interact with colleagues and clients courteously
- Ability to prioritise workload and meet deadlines
Other requirements
Desirable criteria
- Upholds and models the Trust values
Governance
Essential criteria
- Ability to undertake surveys and audits as necessary to own work
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Harvey
- Job title
- Operations Manager
- Email address
- [email protected]
- Telephone number
- 07971853640
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