Job summary
- Main area
- Admin and Clerical
- Grade
- Band 3
- Contract
- Fixed term: 12 months (Secondment considered for internal staff)
- Hours
- Full time
- Part time
- Flexible working
- Compressed hours
- Job ref
- 359-6877844-T2
- Employer
- Maidstone and Tunbridge Wells NHS Trust
- Employer type
- NHS
- Site
- Tunbridge Wells Hospital
- Town
- Tunbridge Wells
- Salary
- 拢24,071 - 拢25,674 per annum pro rata
- Salary period
- Yearly
- Closing
- 06/01/2025 23:59
- Interview date
- 14/01/2025
Employer heading
Receptionist/Clerical Officer - Intensive Care
Band 3
Job overview
An exciting opportunity has arisen on the Intensive Care Unit at Tunbridge Wells Hospital at Pembury, for a Ward Clerk/Receptionist to join our multidisciplinary team.聽
The Intensive Care department has a total of 17 modern and spacious single rooms, with 9 Intensive Care beds and 8 High Dependency beds.聽
You will be responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups, including the ward鈥檚 multi-disciplinary team, patients, relatives and their carer鈥檚.
Main duties of the job
You must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data.
You must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
鈥淧lease note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible鈥
Working for our organisation
MTW is a large acute hospital trust in the south-east of England.聽
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex.
We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.聽
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? 聽In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Detailed job description and main responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career.聽 We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients.聽 We are committed to being a diverse employer and strive to reflect everyone in our local communities.聽 We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: 14th Jan 2025
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent
- NVQ Level 3 or equivalent experience
Desirable criteria
- GCSE in English
- Recognised IT qualification
Experience
Essential criteria
- Previous administrative experience
- IT literate with excellent keyboard skills
- Is able to manage and prioritise own workload
- Be able to manage time effectively
- Previous telephone service experience
- Able to demonstrate a good understanding of the principles of data protection and patient confidentiality
Desirable criteria
- Possess experience in dealing with public
- Possess clerical experience
- Previous NHS systems experience
- Work experience in the Hospital/Ward
- Able to use Microsoft packages
Skills
Essential criteria
- Ability to work independently and problem solve, as well as work as part of a team.
- Possess excellent inter-personal skills.
- Ability to be self-motivated and proactive.
- Ability to enter data precisely.
- Attention to detail.
- Non clinical manual handing experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alejandro Suarez
- Job title
- Matron, Intensive Care, Tunbridge Wells Hospital.
- Email address
- [email protected]
- Telephone number
- 01892 635844
- Additional information
If you would Like to know more about this position or would like to arrange an informal visit to the Intensive Care Unit, please contact Alejandro Suarez.聽
07858818801
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