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Detailed job description and main responsibilities

DUTIES AND RESPONSIBILITIES

• Communicate effectively, professionally and in a timely manner with all hospital staff, the public and colleagues across the Trust and attend meetings as required,
• Serving meals directly to customers as required in Restaurant,Ìý service points, giving due attention to presentation and customer care
• Take telephone calls that may include requests, complaints and enquires and ensure they are dealt with or passed on to an appropriate person in a timely manor
• Provide a customer focused service to staff, visitors and patients via The Restaurant, and the patient meals service with responsibility for cash handling and card payments at authorised pay points, giving due care and attention to:
• Compliance with the Catering Department Services and Hygiene & Quality Standards and food safety regulations.ÌýÌý
• Attractive presentation of all food items served.
• Correct and consistent portion control.
• Meeting required tempo of work & service deadlines
• Clearing and cleaning of catering equipment, utensils and premises as required to meet and maintain high standards of cleanliness in kitchen areas.
• Dishwashing operations (including use of industrial ware - washing machinery)
• Collecting general refuse from bin points throughout kitchen and removal of refuse from catering department to a central waste location; including operation of refuse compactor machinery.Ìý Ensuring segregation is followed for recyclable items.
• Basic preparation of some food items, including use of associated preparation machinery.
• Working as part of the patient meals service belt paying particular attention to presentation and taking action, as required, to ensure correct portioning to avoid wastage.
• Moving & handling of Trolleys e.g. Patient meal trolleys, general purpose trolleys for transfer of equipment, utensils, refuse and catering goods using trolleys within hospital catering operational areas. (observing safe 'Moving & Handling practices)
• Being aware of and complying with correct cleaning procedures and instructions for use of cleaning materials. (C.O.S.H.H. – Control of Substances Hazardous to Health)
• Being correctly / cleanly dressed when on duty and in compliance with rules regarding, watches, hair control etc. Strictly complying with department codes of practice for personal hygiene.
• Strictly complying with department SOP’s (Standard Operating Procedures), codes of practice and meeting the standards for general food safety and hygiene. Comply with the requirements of ‘The Food Safety Act 1990’ and any associated legislation, ensuring that all measures are taken to deliver a safe food service.
• Awareness and compliance with Food Safety systems for Raw & Cooked separation E.g. use of colour coding for knives, cutting boards etc., to avoid cross contamination risks.
• Knowing and applying the correct procedures and responsibilities to report any sickness/absence and especially compliance with the D & V policy.
• Carry out training to correctly operate and ensuring proper cleaning, to a high standard of hygiene, any item of machinery used.
• Observing and complying with Trust and department policies and procedures paying particular attention to safe Moving and Handling and Health and Safety procedures
• Meeting personal responsibility, for own safety and safety of colleagues, through safe working practices.Ìý Warning colleagues, and reporting to Supervisor or Catering Manager, of any identified potential risk e.g. defective equipment requiring attention or repair. Ìý
• Take appropriate action in the event of an accident to notify Supervisor or Catering Manager without delay, referring to and completing online incident report.
• Communicate effectively, professionally and in a timely manner with all hospital staff, the public and colleagues across the Trust and attend department meetingsÌý

See Job Description for full details