¹û¶³´«Ã½APP

Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Receptionist
Grade
Band 2
Contract
Permanent
Hours
Part time - 21 hours per week
Job ref
351-BAY742-CL
Employer
Lancashire & South Cumbria NHS Foundation Trust
Employer type
NHS
Site
Older Adult Community & Orchard Admin
Town
Lancaster
Salary
£23,615 pa pro rata
Salary period
Yearly
Closing
31/12/2024 23:59

Employer heading

Lancashire & South Cumbria NHS Foundation Trust logo

Receptionist

Band 2

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.

As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:

•    Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
•    Specialist community support for children and adults with learning disabilities and autism, including intensive support.
•    Community physical health and well-being services for children and adults.

The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.

Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.

For more information visit our website via .

Job overview

An exciting opportunity has arisen for a Receptionist based at The Orchard Inpatients.

We are inviting applications from individuals with excellent organisation skills, ability to work on your own or as a member of the wider admin team.  The successful candidate will be able to communication with staff, servicer users, visitors and carers in a professional manner.  The successful candidate must be computer literate, able to use Microsoft office packages and a good telephone manner.

Lancashire and South Cumbria NHS Foundation Trust is a great place to work and has a sound future as a leading provider of excellent mental health and substance misuse services. The Trust invests in its staff and seeks to provide them with opportunities for training and personal development. 

Main duties of the job

Receptionist

The post holder will be organised, professional, committed and will assist in providing a high standard, quality reception service with The Bay Network.

The post holder will work flexibly in response to the needs of the service providing cover to various sites including Inpatient as directed by their line manager to ensure continuity of service provision.

The post holder will have knowledge of relevant customer service procedures applicable to this role.  Problem solving is an integral part of the role. 

The role will involve contact on a daily basis with a wide range of people – both internal and external to the organisation and therefore requires a confident approach. The post holder will need to be a team player with very strong communication skills.

Working for our organisation

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

Detailed job description and main responsibilities

Please see the attached job description and person specification for more information about this role.

Person specification

Education/ Qualifications

Essential criteria
  • NVQ Level 2 in Customer Care – or equivalent experience
  • Willingness to commit to continuous personal development

Knowledge

Essential criteria
  • Knowledge of administrative systems and processes

Experience

Essential criteria
  • Previous experience in customer services or administration

Personal

Essential criteria
  • Approachable and empathetic
  • Excellent communication and interpersonal skills
  • Ability to make decisions and solve routine problems
  • Organised with the ability to respond to changing priorities
  • Productive team member

Employer certification / accreditation badges

Care Leaver Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. You are therefore advised to consider applying for this vacancy as soon as possible to avoid disappointment.

Documents to download

Further details / informal visits contact

Name
Amy Cook
Job title
Network Admin Lead
Email address
[email protected]
Telephone number
07866065328