Job summary
Employer heading
Ward Clerk
NHS AfC: Band 2
We are actively promoting flexible working options, helping you to manage a work / life balance
Job overview
We are looking for a friendly, self-motivated individual to join our team as ward clerk on NRU/BIU
ÌýYou willÌý be providing administrative support as well asÌýthe first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls
Using the Trust’s IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patients stay on the ward
TheÌý ward will be a busy and demanding working environment, but the successful applicant will join a strong & supportive team. The successful applicant will be required to work on their own initiative, managing their own workload, as well as being part of a team.
Applicants must be computer literate, and have excellent communication & interpersonal skills. Experience of working in an NHS environment would be an advantage
Main duties of the job
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Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls
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Using the Trust’s IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patients stay on the ward
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Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked
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Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department
Working for our organisation
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
Detailed job description and main responsibilities
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Produce temporary files for patients admitted onto the ward .
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Using the Trust’s IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the Ìýpatients stay on the ward.
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Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked.
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Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department.
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Ensure patient labels are attached to every document within the patient file.
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Complete front sheets for the notes showing dates of admissions and discharges.
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Merge paper case notes and supply comprehensive paper records to the clinical coding team to ensure activity is recorded correctly.
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Ensure all discharge summaries (written by doctors) are completed correctly and all laboratory results are filled in the case notes after being checked and signed by doctors
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Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and Ìýanswering and directing calls.
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Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients next of kin to update them.
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To be able to organise time effectively
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The post holder should be able to communicate effectively with aÌý Ìý Ìý Ìý Ìývariety of people remaining courteous at all times, especially when dealing with patients & relatives.
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To be able to remain calm under pressure.
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The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service
Please see attached job description and person specification for full details of the job role.
Person specification
Training and Qualifications
Essential criteria
- Good standard of written and spoken English
- Basic Computer Skills
Desirable criteria
- Computer / typing / secretarial course
Experience
Essential criteria
- Experience of working with the general public
- Basic knowledge of clerical duties
Desirable criteria
- previous experience of clerical duties in a health care setting
Communication and Relationship Skills
Essential criteria
- Able to cope in stressful and demanding situations
- Ability to uphold confidentiality
- Able to prioritise and work in multi-disciplinary team
- Able to communicate effectively and sensitive to needs
- Must be able to use own initiative
Desirable criteria
- Demonstrates motivation to learn
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kat Cave
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 09799371323
- Additional information
Claire Brewin 0116 2585412
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