Job summary
Employer heading
Medical Secretary Assistant Band 2
NHS AfC: Band 2
We recognise that outstanding care can only be delivered through our people.听 We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals 鈥 people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Our values guide everything we do. They are:
- Patient-centred 鈥撎Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
- Safety 鈥撎Following ULTH and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
- Excellence 鈥撎Striving to be the best that we can be. Innovating and learning from others.
- Compassion 鈥撎Caring for patients and their loved ones in ways we would want for our friends and family.
- Respect 鈥撎Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.
If you believe in them too, then you are ready to join the ULTH team.
We鈥檝e taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of 拢710 million (22/23) and we employ nearly 8,600 people.
Our Board have recently agreed a new vision statement 鈥 鈥淥utstanding Care Personally Delivered鈥 鈥 stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 鈥楻equires Improvement鈥 to 鈥楪ood鈥. Our rating for caring remained as 鈥楪ood鈥.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
So,听what is in it for you?
- Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.
Types of flexibility could include:
- Part-time - less than 37.5 hours per week.
- Off-site/remote working - working from home or other sites for part or all the week.
- Compressed hours 鈥 usually full-time hours but over fewer days or shifts.
- Staggered hours 鈥 having different start and finish times.
- Set shift patterns 鈥 to allow for predictability
- NHS Pension:听A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
- Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
- Bank working:听The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.
In addition, there is听more.
- Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
- Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
- Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
- 听Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
- 听Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.
Enjoy a better quality of life in one of the UK鈥檚 most welcoming counties.听Whether you鈥檙e taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone.听Discover a range of rewarding health and social care careers in a county that鈥檚 friendly, fascinating, affordable and brimming with everything you need to live a happy life.听Visit听听to find out more.
Job overview
Starting April 2025
Patient administration underpins the patient journey, supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The Medical Secretarial Assistant is a vital part of effective patient administration.
Main duties of the job
- Assists and supports the medical secretaries in providing an efficient medical secretarial service for the clinical team.
- Assists and supports the medical secretaries in achieving targets including CQUINs and validation.
- Assists and supports the Elective Access Clerk to provide an administrative service to the patient which supports the achievement of nationally and locally agreed access standards
- Provides cover for colleagues in their absence to maintain service levels
Working for our organisation
Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
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Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
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Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service
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United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment.听 From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
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This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
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The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Detailed job description and main responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Don鈥檛 miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person specification
Qualifications
Essential criteria
- 鈥 Typing and or Word/Text Processing Skills
- 鈥 GCSE English Grade C or equivalent
Desirable criteria
- 鈥 4 GCSE C or equivalent.
- 鈥 Business Admin NVQ II or equivalent
- 鈥 Audio Typing Experience Text Word processing & audio skills to RSA II or equivalent
Previous Experience
Essential criteria
- 鈥 Previous experience in office environment.
- 鈥 Some knowledge of medical terminology
Desirable criteria
- 鈥 NHS experience
Skills
Essential criteria
- 鈥 Ability to complete tasks accurately and efficiently.
- 鈥 Ability to work on own initiative and prioritise workload to achieve deadlines.
- 鈥 Good written and verbal communication skills.
- 鈥 Ability and confidence to communicate at all levels.
- 鈥 Competent Microsoft Word User.
- Awareness and Knowledge of the dignity in care agenda.
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Desirable criteria
- 鈥 Ability to operate office equipment, e.g. Fax, Photocopier
Specific Requirements
Essential criteria
- 鈥 Conscientious in standard of work produced.
- 鈥 Ability to work to tight deadlines and as part of a team.
- 鈥 Clear understanding of the importance of confidentiality.
- 鈥 Commitment to work towards recognised qualifications as appropriate
- 鈥 Ability to work from their own initiative
Desirable criteria
- 鈥 Adaptable to change
- 鈥 Readiness to try new things
- 鈥 Ability to recognise when to seek appropriate assistance from colleagues.
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michelle Holland
- Job title
- Specialty Co-Ordinator
- Email address
- [email protected]
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