Job summary
Employer heading
CYP Administrator/Team Secretary
NHS AfC: Band 3
Job overview
We are looking for a friendly, reliable, hardworking administrator to join our committed Children & Young People (CYP) Services to support the Management Team/Service.Ìý This is an office-based position with some flexibility for home working but there may be a requirement to travel across the county for meetings/training or to support the needs of the service.Ìý Mileage will be paid.
You should have proven administrative experience and possess excellent organisational and communication skills with the ability to problem solve.Ìý There is a specific requirement for note taking and providing administration support to internal and external meetings.Ìý You should be competent with the use of Excel, Outlook and Microsoft Teams.
We are looking for someone flexible with the ability to work on their own or as part of a wider team.Ìý You will be a key member of a friendly team and service who will help to support all teams in times of need with contributing to the smooth and efficient running of the office.Ìý This will include referrals processing, typing and formatting of correspondence, and other data requirements using our clinical system. Ìý
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Main duties of the job
To undertake administration Ìýduties in support of clinical and non-clinical activity in the CYP Service ensuring administrative support is available to management team and service as appropriate.
This will include, but is not limited to:
- To assist with coordinating meetings including the provision of note taking, preparation and circulating supporting documentation.
- Diary management.
- Gathering information and data inputting.
- Help to assist with data monitoring using Excel housekeeping reports.
- Inputting referrals onto the clinical system.
- Organising and contacting young people and families by telephone or letter to offer an appointment.
- Typing letters and correspondence using audio/copy typing and word processing systems.
- To provide reception support if required.
- Liaising with internal and external providers.
- Navigating and updating clinical systems and electronic databases.
- Maintaining the services' shared online workspace/website if required.
- Management and coordination of rota tasks.
Working for our organisation
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family,Ìý Lincolnshire has aÌýrange of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life.ÌýVisitÌýÌýto find out more.
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Detailed job description and main responsibilities
Please view the job description and person specification for full details.ÌýÌý
We will offer comprehensive training and development opportunities for the successful applicant. For further information, contact Sue Robinson on 01522 535189
When completing your application, please demonstrate how you meet the role criteria.
ÌýWe can also offer you many staff benefits to help support you which include:
•ÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌý Early access to Psychological Therapies and Physiotherapy
•ÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌý Competitive annual leave allowance
•ÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌý Car leasing scheme
•ÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌý Childcare Vouchers
•ÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌý NHS pension scheme
•ÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌý Free eye tests
•ÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌý Money saving options through our salary sacrifice scheme
•ÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌý Discounts on major high street retailers and restaurants
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Person specification
Qualifications
Essential criteria
- NVQ 3 in Business Administration or equivalent qualification or relevant experience
- Good standard of general education including English
Desirable criteria
- RSA or equivalent qualifications
Experience
Essential criteria
- Considerable experience in an office administration role
- Extensive experience of Microsoft Office packages, including Word, Excel, and Publisher
- Typing and formatting letters
- Data inputting and monitoring
- Outlook and diary management
- Extensive customer service experience
- Planning and scheduling events, meetings, diary appointments
- Petty Cash and Office finance
- Understand data reports
- Use of Clinical systems
- Minute Taking
Desirable criteria
- Experience of working in a medical or NHS setting.
- Experience of working in a mental health environment
- Familiar with Trust database systems preferably RIO
- Finance/Procurement systems
- Big Hand
- Data cleansing
Skills
Essential criteria
- Good communication skills ensuring that service users, staff and carers are treated in a polite and efficient manner, using tact and confidentiality at all times
- Good organisational skills, with the ability to respond to multiple requests and the ability to efficiently manage and organise own workload.
- Good office skills being able to work under pressure and deadlines
- Microsoft Office packages including Word, Excel, Outlook and Publisher
- Typing to a high standard, including letter writing and formatting
- Good understanding of information governance and patient confidentiality
- Professional telephone manner with the ability to deal with difficult conversations professionally and compassionately
- Petty Cash and office finance
Desirable criteria
- Minute taking and organising meeting paperwork
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sue Robinson
- Job title
- Core CAMHS Lead Administrator
- Email address
- [email protected]
- Telephone number
- 01522 535189
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