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Job overview

An exciting opportunity has arisen for a Receptionist to join the teams based at Holly Lodge in Skegness to provide an efficient and effective reception service to a busy community mental health team base. Teams based in the building include Lincolnshire Talking Therapies, Adult and Older Adult Community Mental Health and Integrated Place Based Teams. In addition, other LPFT services use the building including Child and Young Persons Mental Health Services, Crisis Resolution and Home Treatment Team and Intellectual Disabilities Teams.Ìý

Duties will include answering the phone and transferring calls or taking messages, meeting and greeting service users, staff and visitors using the building, ensuring people sign in as appropriate and issuing swipe cards in line with building policies and procedures. In addition the successful candidate will be required to use the room booking system within the building and contribute to entry and exit routines in line with building policies and perform other general office duties.

The successful candidate will be an excellent communicator with a wide range of people and a team worker. The successful candidate will also be flexible and adaptable to meet service needs.Ìý    

The hours of duty are currently 37.5 hours per week Monday – Friday to cover the hours between 9am – 5pm.

For an informal discussion, please contact:Ìý

Kirsty Talkes, Team Manager via email [email protected]

Main duties of the job

To provide a welcoming and professional reception to the service and to ensure both telephone and personal enquiries are dealt with in a polite, confidential and efficient manner.

To provide a full and efficient clerical service to the clinical staff and admin team including dealing with incoming mail, the inputting and extraction of performance and information data and assisting with routine typing tasks.

To respond to queries and incoming calls on a daily basis, which may be non-routine and can sometimes involve information of emotional and distressing circumstances, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information/support where required.

To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.

To manage workload under supervision, seeking advice when required, performing routine office procedures including the opening and distribution of correspondence, dealing with outgoing post, photocopying and filing in accordance with current trust procedures. To have a thorough working knowledge of electronic systems including email, SHARON, Clinical systems and Datix and to update these systems in a timely and accurate manner and in accordance with Trust policy.

Working for our organisation

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this!

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family,  Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life.Ìý³Õ¾±²õ¾±³ÙÌý to find out more.