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Job summary

Main area
Administration
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
282-C006
Employer
The Royal Marsden NHS Foundation Trust
Employer type
NHS
Site
Royal Marsden Hospital Chelsea
Town
Chelsea
Salary
£31,944 - £34,937 Per Annum
Salary period
Yearly
Closing
05/01/2025 23:59

Employer heading

The Royal Marsden NHS Foundation Trust logo

Surgical Scheduler / PA

NHS AfC: Band 4

Job overview

The role is key to the efficient management of the consultant firm. ÌýPatient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support. ÌýHowever, several of the posts differ in their emphasis depending upon the size of the consultant’s clinical practice and administrative team, and whether he / she also has an Administrative P.A. and / or a Medical Secretary(s). The post holder will be responsible for the provision of a comprehensive administration/co-ordinator role. He/she will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.Ìý

Please note Interviews will be held on Wednesday, 8th January 2025

Main duties of the job

  • To act as the first point of contact for users of the service, and to proactively deal with telephone, email and in basket enquiries from patients, their Carers, GPs and colleagues in other hospitals in a professional and timely manner.
  • Co-ordinate and schedule surgeries and pre and post-surgical follow up appointments as designated by surgical team.
  • To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer. Being able to prioritise.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

Ìý

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

Ìý

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Ìý

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

  • Demonstrate compassion and courtesy towards patients and their families. Provision of high-quality patient care.
  • Establish and maintain effective working relationships with all members of the team. Being able to be a team player.
  • ÌýResponsible for keeping patients’ medical records accurate and up to date to enable continuity of care.
  • To deal with private patients and overseas visitors in accordance with the working methodsÌýof the relevant consultant(s) and in line with Trust systems and policies.

Person specification

Qualifications

Essential criteria
  • Good general education, educated to GCSE level or equivalent
  • Competent at Microsoft Excel, Word and Outlook
Desirable criteria
  • Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent.
  • European Computer Driving License (ECDL) or Equivalent

Experience

Essential criteria
  • Substantial previous medical secretarial experience
  • Experience of diary management.
Desirable criteria
  • Previous experience of training other secretarial staff
  • Previous experience of managing/ supervising staff

Skills

Essential criteria
  • Understanding of medical terminology (especially oncology
  • The ability to communicate effectively in both written and spoken English to a wide range of people
  • Willingness and demonstrable ability to work as part of a team.
  • Evidence of ability and initiative to prioritise a busy workload
  • Evidence of ability to work without close supervision
  • Evidence of ability to remain calm when under pressure and cope with unanticipated demands
  • Evidence of ability to handle sensitive information without compromising confidentiality
  • Evidence of commitment to delivering high quality customer service

Other requirements

Essential criteria
  • Self-motivated to produce good quality work
  • Demonstrable evidence of personal and professional development
  • Able to be flexible to meet the needs of the role

Employer certification / accreditation badges

Documents to download

Further details / informal visits contact

Name
Louise Griffith
Job title
Business Admin Manager
Email address
[email protected]

If you have problems applying, contact

Address
Recruitment Support Team
Telephone
01629 690825