Job summary
Employer heading
MHST Administrator
NHS AfC: Band 3
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in
Job overview
An exciting opportunity for a full time administrator role,Ìý supporting MHSTs across North East Essex.
Mental Health Support Teams (MHST) partner with schools and colleges across North,Ìý Mid and South Essex to support mental health and emotional wellbeing. Our focus is on early intervention, prevention, and promotion; for young people who are thriving, coping or would benefit from getting help.
The post holder will be required to provide a comprehensive and confidential secretarial and/or administrative support to the locality/department to ensure the smooth running of the area.
The post holder will support their peers and team leader and be an effective team member whilst working on their own initiative. They will have a commitment to collaborative working and actively support and liaise with other health and social care professionals and agencies.
The successful applicant will work as alongside our current team of administratorsÌý who supporting the MHST's across all the EssexÌý localities. This post will require travel from the base in Colchester to Clacton or Harwich sites for meetings and team events such as away days and recruitment. There will also be the requirement to travel to Basildon at least once a month for face to face Administrator meetings
Main duties of the job
- Supporting the development and administration of the MHSTs
- Using System One to open patient files, upload referrals and ensure accurate reporting.
- General admin duties, including, preparation of patient letters, sorting incoming/out-going post, management of emails and incoming queries via telephone and post, photo-copying and scanning.
- Minute taking at meetings as requested by the operational manager
- Liaising with members of staff including, clinicians and senior managers
- Knowledge and experience on Microsoft applications, such as, email, excel and word
- Demonstrate effective communication skills and promote a positive image of the team with service users, carers, professionals, and external agencies from a variety of disciplines, both within and outside the Trust.
- Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately or escalated to senior staff member if appropriate
Essential Criteria
• Good organisational and admin skills
• Great telephone manner and customer service skills
• Administrative experience essential, experience within the NHS desirable
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Working for our organisation
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust.Ìý All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. ÌýAs part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes.Ìý The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Detailed job description and main responsibilities
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Person specification
Experience
Essential criteria
- Administrative experience of working in a busy environment
Desirable criteria
- Good typing, email and Microsoft office skills
- Working in an NHS environment
Communication
Essential criteria
- Good interpersonal and telephone skills
Qualifications
Essential criteria
- NVQ level 2 or equivalent standard of literacy and numeracy
- NVQ Administration/Customer Service Level 3 or equivalent level of proven experience
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
If you require any additional support during the application process please contact [email protected]. We are happy to make reasonable adjustments to support you throughout the recruitment journey.
Documents to download
Further details / informal visits contact
- Name
- Sarah McGuinness
- Job title
- Operational Manager NEE Essex
- Email address
- [email protected]
- Telephone number
- 07745107010
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