Job summary
Employer heading
Band 2 Admin Officer - North London Breast Screening Service
Band 2
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community.听 This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers鈥 money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
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Job overview
To work closely with the nursing, mammography, management, and medical staffing teams to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients/clients.
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Main duties of the job
路听听听听听听听听 To manage the follow up bookings of designated cancer results clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with the management, nursing, and medical staffing teams to ensure patient care is not compromised.
路听听听听听听听听 The post-holder will deal with incoming calls from colleagues, patients and other services.
路听 听 听 听To provide a courteous and professional reception service to patients/clients and clinicians in line with office procedures, contributing to the overall efficient and effective running of the North London Breast Screening unit.
路听听听听听听听听 To be fully competent in all administration functions required by NLBSS.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK鈥檚 biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
Previous applicants need not apply.
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Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Trust Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Education & Qualifications
Essential criteria
- 5 GCSE鈥檚 or equivalent
Desirable criteria
- EITS or Equivalent
- NVQ2 in Business Administration or Customer Care or equivalent
- Key Skills Level 2 in Literacy or equivalent
Experience
Essential criteria
- Experience of undertaking detailed, intensive work in a busy administrative environment
- Experience of using information technology such as Word and Excel in work-related activities.
Desirable criteria
- Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances.
Skills and aptitudes
Essential criteria
- Good organisational skills
- Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
- Able to sustain meticulous attention to accuracy and detail
- Good level of verbal and written communications
- Good interpersonal and listening skills
- Able to handle difficult and distressing situations effectively
- Able to prioritise own workload to set and meet deadlines
- Able to compose correspondence and reports
- Able to work as part of a team.
- Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook
Desirable criteria
- Able to present information to others
- Able to influence, advise and motivate others
- Good knowledge of the NHS Breast Screening programme
- Good knowledge of the National Breast Screening computer System (NBSS) and its operation
- Good understanding of general office working procedures
Others
Essential criteria
- Light Physical work
Desirable criteria
- Flexible working time
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Tara Wilson
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 020 7794 0500
- Additional information
020 7794 0500 ext 27339
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