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Job summary

Main area
OPD - Appointments
Grade
Band 4
Contract
Fixed term: 12 months (FTE 13/02/2026)
Hours
Full time - 37.5 hours per week
Job ref
259-6897009WXH
Employer
Barts Health NHS Trust
Employer type
NHS
Site
Whipps Cross University Hospital
Town
London
Salary
£31,081 - £33,665 Per Annum Inc
Salary period
Yearly
Closing
07/01/2025 23:59

Employer heading

Barts Health NHS Trust logo

Team Supervisor

Band 4

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

Barts Health supports the Pregnancy Loss Pledge and commits to supporting their staff through the distress of miscarriage.

Job overview

We are seeking a Senior Team Leader to join our expanding Appointment Centre at Whipps Cross. You will be a point of contact for our patients and represent the Trust with your caring, helpful approach.
You must have excellent communication skills and be confident in leading a team of Appointment Coordinators, You must also be passionate, empathetic, provide excellent customer service and able to work under pressure in our very busy environment which is essential for this role.. ÌýPrevious experience of 2WW pathway is essential

The Appointment Centre operates between 8.30 – 17.00 Monday – Friday

Main duties of the job

The post holder is responsible for supporting the Senior Supervisors and Department Manager with the day to day running of the service. Ìý

The team leader will work ensuring deadlines are met and quality is achieved and maintained. The post holder will work closely with the Appointment Centre and 2 Week Wait team to ensure an efficient, effective, and courteous service is provided for all patients, GPs, hospital staff and other service users.Ìý

The post holder will ensure that all bookings are made within the agreed clinic rules and the National and Trust waiting times are adhered to and bring to the attention of the departmental managers when there are deviations from Trust protocols and policies.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.ÌýÌý

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.ÌýÌý

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.ÌýÌý

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Ìý

Person specification

Qualifications

Essential criteria
  • A Level or equivalent in English and Maths
Desirable criteria
  • Management Degree or equivalent experience

Experience

Essential criteria
  • Minimum of 3 years’ experience in a customer focused or service area.
  • Ability to demonstrate knowledge of staff management
  • 2 years CRS experience or experience working with an electronic appointment or scheduling system.
Desirable criteria
  • Minimum 2 years line management experience in an NHS environment

Skills

Essential criteria
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Ability to manage people and lead teams.
  • Ability to input, retrieve and analyse information.
  • Ability to work on own initiative and be self-motivated
  • Ability to prioritise own work and that of others.
  • Proficiency in Microsoft Office products and hospital information systems
Desirable criteria
  • Proficiency in Microsoft Office products and hospital information systems

Personal and people development

Essential criteria
  • Able to work as an integral member of a team.
  • Able to lead and motivate teams and promote good working relationships

Communication

Essential criteria
  • Be able to effectively communicate with patients and colleagues.
  • Able to deal with conflicts and complaints and achieve a resolution

Specific requirements

Essential criteria
  • Ability to input and retrieve information on a computerized system.
  • Understanding of patient confidentiality

Employer certification / accreditation badges

Green@Barts HealthNHS Pastoral Care Quality AwardPregnancy Loss Pledge

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Further details / informal visits contact

Name
Pauline Blake
Job title
Appointment Manager
Email address
[email protected]