Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 9.00am - 5.00pm)
- Job ref
- 363-NEW7032959
- Employer
- East London NHS Foundation Trust
- Employer type
- NHS
- Site
- CRT North Passmore Edwards Building
- Town
- London
- Salary
- £26,530 - £29,114 per annum Inc HCAs
- Salary period
- Yearly
- Closing
- 12/03/2025 23:59
Employer heading
MDT Coordinator
Band 4
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job overview
The post holder will work within the Newham Mental Health Community teams; using their own initiative to support the processing of referrals for screening; attend subgroup meetings; prepare the teams caseload for weekly discussions; monitor their consultants caseload with the Consultant;Â gather data where necessary; manage clinics, book clinic appointments; send out clinic outcome letters; monitor KPIs; set up CPA meetings; communicate with other Administrators and clinical staff;Â support the data management processes and generally provide an administrative service which will help to bring out the best in the clinical team.
Main duties of the job
You will need to have a good command of the English language; able to read and understand letters; have excellent Microsoft Office skills including an understanding of Office 365; able to undertake Administrative/secretarial tasks such as opening and closing of cases; managing diaries, typing of letters, taking minutes at meetings, manipulating databases, understanding RiO; and to be the face of your Consultant in their absence taking messages and reporting back in a fitting and timely manner. You will need to have a flare for organising, as you will be expected to provide an efficient and responsive administration provision to a multi-disciplinary team; ensuring service delivery needs are met and Consultants and their team are fully supported.Â
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
You will be a self-starter and It will be vital for you to have effective minute taking; which are essential requirements of the role as well as; being educated to GCSE standard as a minimum. A knowledge of RiO or NVQ level 3 in Business Administration would be an advantage.  Â
You should be able to work under pressure; willing to go the extra mile; have a minimum of intermediate/advanced knowledge of Microsoft Word, Excel, Outlook and Office 365; have a good command of the English language; be proficient in typing and able to make basic corrections to letters; have good interpersonal skills, a good attitude towards work; a good work ethic; be flexible, able to promote good working relationships and maintain patient confidentiality.Â
Please note that:
- In order to be shortlisted – you must give three numbered reasons, why you should be shortlisted for the post.
- A short statement of why you fit the role and how you meet the person specification
- Closing date for applications is 20th May 2023 @ 12.00pm.
- Interviews for this post will be on 30th May 2023 – between the hours of 09.00-16.30pm
- To find out more about the post – kindly email Zuma Khanom; [email protected]
Person specification
Experience, Knowledge and Skills
Essential criteria
- Educated to GCSE standard or equivalent level of experience.
- Good standard of written and spoken English
Desirable criteria
- NVQ2
- AMSPAR or equivalent
Experience
Essential criteria
- Experience of working in an administrative capacity within a team setting.
- Demonstrable experience of administrative processes.
Desirable criteria
- Experience in a health/mental health, education or social services environment.
- Experience of minute/Action taking.
- Experience of working in a culturally diverse inner city area. Basic cash flow management.
Knowledge and Skills
Essential criteria
- Knowledge of Microsoft Office 365 & its applications
- IT/Administration
- Knowledge of Patient Administration systems. 40-45 wpm typing speed
- Data entry skills
- Good communication and interpersonal skills including the ability to communicate effectively verbally and in writing
- Ability to work flexibly without direct
- supervision and prioritise workload, and plan
Desirable criteria
- An understanding of office procedures
- Understanding of hospital and/or social services environments. Knowledge and understanding of medical terms.
- Knowledge of the Data Protection Act.
- Other windows packages, for example: Excel, PowerPoint, Teams WebEx and Access.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ruma Khanom
- Job title
- Senior Community Admin Lead
- Email address
- [email protected]
- Telephone number
- 020 8475 8022
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