Job summary
- Main area
- security
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Days, Nights, weekends and Bank Holidays)
- Job ref
- 196-ESS1502-T
- Employer
- Guy's and St Thomas' NHS Foundation Trust
- Employer type
- NHS
- Site
- Across Guys and St Thomas sites
- Town
- London
- Salary
- £35,964 - £43,780 inc HCA
- Salary period
- Yearly
- Closing
- 27/03/2025 23:59
- Interview date
- 08/04/2025
Employer heading

Healthcare Security Team Leader
NHS AfC: Band 5
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.Ìý
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
Guys and St. Thomas NHS Foundation Trust are looking to recruit 7 Healthcare security officers and 2 Healthcare team leaders, to join an industry wide respected and diverse team. GSTT is one of London's most famous hospitals and prominent London landmarks – largely due to St Thomas’ Hospital location opposite the Houses of Parliament and Guy’s Hospital next to London Bridge station and opposite the Shard.Ìý
The role requires applicants to professionally negotiate the challenging demands of healthcare security in a busy 24/7 London hospital. ÌýIf you care about people, their wellbeing and are able to cope with the challenges of a busy hospital environment, this could be for you.
We are looking to support our community with determined, kind, customer service focused and hard-working individuals from all backgrounds. Customer service experience, verbal and written English language and computer skills are essential to join the team.
The healthcare security officers are paid at NHS Band 4 (put in salary range) and the Healthcare security team leader are paid at NHS Band 5 (put in salary range).
Shift patterns are 4 on 4 off, 12-hour shifts spanning days, nights and weekends.
Extensive training will be provided to all successful candidates.
Advert closing date is 28th March 2025
We actively encourage and support applications from those who represent those from the rich diversity of our community and our aim is to reflect the community that we serve.
Main duties of the job
Ìý
Your role is pivotal in upholding a secure and enjoyable atmosphere for the security teams in the Hospitals we serve. You will be responsible for managing the security team both for emergency response and daily operational tasks ensuring full compliance with all safety and security protocols. Your role is essential in preventing incidents and handling any situations that may arise with professionalism and efficiency.
As a Healthcare Security Team Leader, your role is pivotal in upholding a secure and enjoyable atmosphere for the security teams in the Hospitals we serve. You will be responsible for managing the security team both for emergency response and daily operational tasks ensuring full compliance with all safety and security protocols. Your role is essential in preventing incidents and handling any situations that may arise with professionalism and efficiency.
Working for our organisation
It is the responsibility of all employees to work within the security policies and procedures at Guy’s & St Thomas’ NHS Foundation Trust to protect the patients, staff and visitors and the property of the Trust. This duty applies to the specific work area of the individual and the Hospital in general. All staff are required to wear official identification badges.
Detailed job description and main responsibilities
1.1. Ìý ÌýDay-to-day administration, instruction and supervision of Healthcare Security officers whilst they are performing their duty.
1.2. Ìý ÌýSupervise the performance and quality of the Security Officers and address relevant training to management.
1.3. Ìý ÌýTo ensure that the team maintain all equipment and uniform supplied to you in a clean and presentable manner, full uniform must be worn at all times while on duty in the line with the uniform protocol
1.4. Ìý ÌýLead on the security response to all fire alert calls, taking action in line with the Trust fire procedures, to minimise the risk to life and assets. To ensure fire escape routes are clear and equipment are in working order and fully accessible at all times and current relevant fire legislation is being complied with.
1.5. Ìý ÌýAttend and liaise to calls for security assistance from Departmental or ward staff or Mental Health teams to assist with patients being held or assessed under the mental health Act.
1.6. Ìý ÌýTo assist in the induction and training of all new security Healthcare Security Officer using the Local Induction Checklist
1.7. Ìý ÌýAssist Management with Investigations under the Trust Disciplinary Policy.Ìý
1.8. Ìý ÌýPresent and co-ordinate Crime prevention talks to departmental staff and at the Local Trust Induction
1.9. Ìý ÌýEnsure correct Greenwich Mean Times are aligned to all security systems Ìýclock times to security systems, including CCTV, Access Control and Car Parking database.
1.10. Ìý ÌýManage unplanned staff absences to ensure the roster operates with the minimum use of overtime and staff bank/agency.Ìý
1.11. Ìý ÌýEnsure that the security staffs are fully conversant with the operation of all fire and major incident instructions and exercises.
1.12. Ìý ÌýActively monitor sickness and absence of security officers and implement the Trust policy for sickness management in conjunction with security management. This will involve return to work sick/absence reviews.
1.13. Ìý ÌýTo ensure all incidents are reported, logged and investigated. All crimes reported to, or discovered by the Security Service will be investigated by them and/or the Metropolitan Police; this may include providing them with written MG11 statement forms, depending upon the circumstances.
1.14. Ìý ÌýTo carry out initial risk assessments after the security officers initial investigation for crime reduction/prevention. This will improve the safety for the staff, patients and property
1.15. Ìý ÌýTo co-ordinate the response to intruder security alarms, inspect for signs of break-in, search for suspects, protect scene of crime and liaise with the Site nurse practitioners and/or the Metropolitan Police.
1.16. Ìý ÌýTo ensure CCTV facility is monitored effectively and creating files for saved footage for both analogue and digital systems when used for evidence.
1.17. Ìý ÌýAccess control systems to be maintained at all times and to ensure that security are correctly adding authorised personnel
1.18. Ìý ÌýLiaise with police, downloading from the system onto a DVD disc following Trust procedures, when obtaining CCTV footage for evidence required.
1.19. Ìý ÌýTo lead on control access management systems and ensure all officers are trained accordingly.
1.20. Ìý ÌýRegular car parking audits of blue badge holders staff permit holders and to create/update data base for fraudulent car parking, liaising with management.
1.21. Ìý ÌýCreating a working partnership with King’s College London (KCL) Ìýsecurity team by liaising with team and communicating/sharing local crime activity
1.22. Ìý ÌýSupervise the control and regulation of movement of traffic, parking of vehicles whilst on Trust property and enforcement of the parking policy including assisting the security parking officer. This includes issuing parking tickets on hand held machines and down load the information to the control room computer.
1.23. Ìý ÌýTo keep all car parking machines in working order by maintaining or repairing and to report all faults to relevant security manager.
1.24. Ìý ÌýEnsure the hand over of car parking income from the control room till is checked with another officer and handed over to the next Team leader, reporting any discrepancies to management immediately.
1.25. Ìý ÌýAssist management with car parking cash collections Ìý
1.26. Ìý ÌýTo ensure patrols of the grounds of Guy’s & St Thomas’ estate are undertaken effectively to protect the building and its contents from fire and theft.
1.27. Ìý ÌýTo ensure that visitors are courteously received and directed in a manner that will reflect credit to the Trust.
1.28. Ìý ÌýTo report any security defects or omissions throughout the Estate in a timely and accurate manner and keeping records to share with management.
1.29. Ìý ÌýReceive reports of lost property and accept found personal property for safe keeping and help maintain the register of lost and found property. All property to be taken to the security management office as soon as possible.Ìý
1.30. Ìý ÌýTo ensure all staff on the shift are correctly dressed in line with the Trust uniform policy.
1.31. Ìý ÌýTo ensure on a daily basis all written records of security duties are vetted for errors and omissions and delivered to the Trust Security Manager in a timely fashion.
1.32. Ìý ÌýTo assist in ensuring that site contractor compounds are safe and secure, mostly out of hours.Ìý
1.33. Ìý ÌýWill assist with the promotion of safe working environment by raising awareness of potential risks and putting processes in place to help reduce risk against security staff and other NHS colleagues.
1.34. Ìý ÌýTo ensure that all security officers are aware of trust and departmental polices procedures and protocols.
1.35. Ìý ÌýTo supervise enforcement of the Trust's 'No Smoking Policy' by being tactful, diplomatic and assertive.
1.36. Ìý ÌýTo supervise enforcement of the Trust's ID Badge Policy.
1.37 Ìý ÌýTo promote the Diversity, Equality & Inclusion principles ensuring that all staff and patients have equitable opportunities in accordance with Guy’s & St Thomas’ NHS Foundation Trust policies.
 
Person specification
Qualifications and Training
Essential criteria
- Knowledge of conflict resolution and restraint techniques
- Minimum of Physical intervention level 2
- Customer Care skills
- Security related qualifications
- Degree or equivalent experience
- SIA Security officer licence
- Level 3 security supervisors’ course
Desirable criteria
- First Aid
- SIA CCTV Operatives licence
- CPD Courses attended
Experience
Essential criteria
- Experience of staff management
- Substantial previous security related experience
- Ability to teach/train groups
- Must have clear and imaginative ideas on how to improve customer satisfaction
- Ability to remain calm and lead in a highly pressurised situation
- Basic knowledge of criminal law
Desirable criteria
- Managing security staff in a challenging environment
- Customer service background in large organistaion
- Knowledge of Police and Criminal Evidence ACT 1984 (PACE)
Skills and Knowledge
Essential criteria
- Excellent Investigatory skills
- Excellent English and Communication skills both written and spoken
- Organisational and interpersonal skills
- CCTV operations, intruder alarm systems, radio communications and other skills required for the role
- Able to receive and appropriately disseminate information provided by internal or external parties
Desirable criteria
- Capable of exercising influence and control
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Douglas Kalisa
- Job title
- Deputy Head of Security Services
- Email address
- [email protected]
- Telephone number
- 02071886056
- Additional information
East Wing
Lower Ground Floor
ST Thomas' Hospital
Westminster Bridge
SE1 7EH
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