Job summary
- Main area
- Outpatients
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 15 hours per week
- Job ref
- 337-NP-8501AC-A
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Central Middlesex Hospital
- Town
- London
- Salary
- 拢28,622 - 拢30,225 pro rata pa Inclusive of High Cost Area Supplement
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Outpatients Administrator & Receptionist
Band 3
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country鈥檚 top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark鈥檚 Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. 听
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us
Find out more about
Find out more about our
Our vision at London North West University Healthcare NHS Trust is to put 鈥淨uality at our HEART鈥. Find out more about
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that鈥檚 job share, part time or another flexible pattern. 听If it works for the service, we will do our best to make it work for you.
Job overview
Work as part of the Outpatients Department multi-disciplinary team, providing an efficient administrative service
Record all outpatient attendances (cashing-up) on the Patient Access System
听Book follow-up appointments, discharge back to the GP and/or add to waiting lists
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听File documents according to Information Governance policy
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Communicate with patients, visitors and staff in a professional and courteous manner
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听Communicate effectively using all available forms of communication
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Maintain an uncluttered, tidy and hygienic and sanitary work area including cleaning and wiping of surfaces
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Support the Service Manager and Supervisors in developing a patient focused service
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Main duties of the job
路 听听听听听听听听听 听Book patient follow-up appointments
听Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets
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听Record outpatient attendances on Cerner and chase the clinicians for Did Not Attends (DNAs) and Could Not Waits (CNWs) within stipulated timeframes to ensure that the Trust receives appropriate funding
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Ensure all patient information is complete and up to date on the Trust PAS
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听Identify, investigate and correct PAS discrepancies ensuring GP and personal contact details are accurate and up to date
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听Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards
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Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff
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Be a calm, supportive, flexible and adaptable member of the team
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听Deal with all enquiries in a professional and co-operative manner
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Respond politely but firmly with people behaving antisocially and report any verbal abuse
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country鈥檚 top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark鈥檚 Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. 听
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
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Please see attached Job description and Person Specification for full duties and responsibilities.
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Person specification
English at GCSE level
Essential criteria
- Experience of delivering excellent customer service
- Experience of working in a constantly changing environment without direct supervision
- Experience of administrative work
Desirable criteria
- Experience of using Cerner
- Understanding of confidentiality, data protection and safeguarding
- NHS Experience
English at GCSE Level
Essential criteria
- Advance keyboard Skills
- Good level of numeracy Skills
- Excellent Time management Skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Antonette Bailey
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 0208 453 2428
- Additional information
Majella Forde听
0208 453 2695
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