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Job summary

Main area
Administrative
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (8am to 4pm and 10am to 6pm alternate weeks)
Job ref
392-RNOH-1149
Employer
Royal National Orthopaedic Hospital NHS Trust
Employer type
NHS
Site
Royal National Orthopaedic Hospital
Town
Stanmore
Salary
拢31,081 - 拢33,665 Per Annum Inclusive of HCAS
Salary period
Yearly
Closing
05/02/2025 23:59

Employer heading

Royal National Orthopaedic Hospital NHS Trust logo

Patient Pathway Co-ordinator

NHS AfC: Band 4

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers 鈥 North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.听

The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field.听 We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world鈥檚 most complex and innovative care to our patients

  • Rated
  • Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
  • Our Research and Innovation Centre works closely with our main academic partner, University College London
  • Recognised as a centre of excellence, 听leading on national initiatives, such as the Programme
  • Further major redevelopment underway across the Stanmore site 鈥 improving and modernising our facilities to maintain our position as the UK鈥檚 leading centre for orthopaedic medicine
  • In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
  • Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.

This is a great time to join us and play a critical role in the next stage of RNOH鈥檚 journey to achieving an outstanding CQC rating.

Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:

  • Patients first, always
  • Excellence, in all we do
  • Trust, honesty and respect, for each other
  • Equality, for all

Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.

Job overview

The post holder will be required to act as a flexible administrative resource actively supporting patient pathway improvement projects across the Trust. The post-holder will have direct patient contact working with the wider multidisciplinary team to ensure that patient care is coordinated and delivered with minimum level of difficulty to our patients, in the service delivery of 18 week and cancer waiting time pathways and other performance targets. 听听Any other duties commensurate with the grade and in line with the requirement of this post.

Main duties of the job

To be responsible for the management of the patient pathway, from, referral to first outpatient appointment, through diagnostics, treatment planning treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.

To have a sound understanding of 18 week and cancer waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.

The post holder should provide a weekly update to Service Managers so they are aware of any pathway delays or potential breaches of waiting times targets.

To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.

To be responsible for booking and sending out-patient,听admission/ pre-assessment appointment letters and telephoning patients as required.

Working for our organisation

At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:

  • Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
  • Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
  • Ranked #1 among all Acute Specialist Trusts for "We work flexibly."

At RNOH, we鈥檙e committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive. 鈥

Joining our organisation means enjoying a wide range of staff benefits, including:

  • 24/7 access to wellbeing support through our Employee Assistance Programme.
  • A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
  • A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
  • Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare

At RNOH, we are more than a workplace鈥攚e are committed to patients, to excellence and the wellbeing of our staff.

Detailed job description and main responsibilities

To liaise with consultants and their teams to monitor and ensure correct case mix on theatre lists, making appropriate staff aware of any changes, including Site/Bed manager and Medical Records staff using the agreed protocols / shared files.

To ensure patient cancellations are allocated new TCI dates within the specified time limits.

To manage pre-assessment clinics, working in close conjunction with pre-assessment staff to ensure the smooth running of clinics.

Monitor elective surgery / imaging waiting times, proactively identifying risks, and taking corrective actions to ensure relevant targets are not breached, in conjunction with the Service teams, and clinical teams.

Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin & clerical team.

Escalate potential breaches of waiting times or patient pathway bottlenecks to the Access Manager and Service Management Teams as appropriate.

To take overall responsibility for the waiting list and patient flow in conjunction with Service teams.

To be able to travel between the two sites and provide the necessary support and leadership that enables the delivery of services to be seamlessly achieved.

To assist and help support the Reception staff, and help cover if and when required.

To provide one to one support to the Reception staff weekly to ensure they are aware of any changes and updated of room closures and other changes in lists.

Person specification

Communication & Relationship Skills

Essential criteria
  • Ability to prioritise workload
  • Good communication and interpersonal skills
  • Ability to perform general administrative duties
  • Ability to work well in a team and also on own initiative
Desirable criteria
  • Good attention to detail

Knowledge, Training & Experience

Essential criteria
  • Good level of general education, grade c or above in English language and maths GCSE equivalent
  • Experience of working within the NHS or a large organisation of similar size and volume of work
  • Knowledge and understanding of Government and Local Targets
  • Excellent administrative and organisation skills Previous experience of managing a waiting list Supervisory experience
Desirable criteria
  • Ability to work unsupervised and use own initiate
  • Experience of working within a team

Planning & Organisational Skills

Essential criteria
  • Adaptable and approachable
  • Works well with other people
Desirable criteria
  • Management of own office environment and workload
  • Happy to use own initiative

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardNHS Rainbow badgeNational Preceptorship for Nursing Quality MarkBronze Trailblazer by Race Equality MattersAccredited Menopause Friendly EmployerRoyal College of Anaesthetists AccreditedCareLeaver Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Further details / informal visits contact

Name
Nesha Patel
Job title
Elective Access Manager
Email address
[email protected]
Telephone number
02039470221
Additional information

Working hours are:

Monday 7.30am to 4pm

Tuesday 7.30am to 3.30pm

Wednesday 7.30am to 4pm

Thursday 7.30am to 3.30pm

Friday 7.30am to 1.30pm