Job summary
- Main area
- ENT
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 200-NN-6736569-A&C-Z
- Employer
- St George's University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- St. George's Hospital
- Town
- Tooting
- Salary
- £35,964 - £43,780 per annum including inner london HCAS
- Salary period
- Yearly
- Closing
- 17/01/2025 23:59
Employer heading
Assistant Service Manager for Audiology
Band 5
Ìý
*The pay scales advertised have been confirmed by NHS England, we are awaiting confirmation of when these will be reflected. The new scales can be found here:
Job overview
An exciting opportunity has arisen within the Audiology department. We are looking for a highly motivated assistant service manager,Ìý who will provide day to day operational management support and the Service Manager with the aim of ensuring that, from a non-clinical perspective, the speciality is running effectively and efficiently. The post holder will be part of a wider management team within the caregroup.
Main duties of the job
The post holder will be expected to manage the team of administrative staff, ensuring equitable workload distribution and excellent standards of administrativeÌý Ìýsupport across the teams.Ìý The Service Manager and Deputy General Manager will support the post holder in the management of more complex HR issues. The post holder will also lead on management of the patient tracking lists (PTLs) in line with national 18 week and DM01 RTT guidelines. The post holder will, as part of their role,Ìý will need toÌý investigate, resolve and correct data quality issues identified via the RTTÌý
The post holder will work closely with the patient pathway coordinators, outpatient bookings team andÌý the central booking service,Ìý the Audiology administrative and audiologist team, the 18 weeks team, AVP consultants and junior doctor.Ìý It is vital therefore that the post holder is confident, organised and diligent to foster strong relationships with all of the above teams and more.
We are looking for someone with previous experience of leading a team of staff. This person should also have a good standard of education and experience in outpatients or an operational service within the trust.Ìý You should be IT literate with experience of using hospital patient administration systems and must also have experience in capacity and demand challenges and waiting list management
Ìý
Working for our organisation
With nearlyÌý9,000 dedicated staff caring for patients around the clock, they are the largest healthcare provider in southwest London.
Their main site, St George’s Hospital in Tooting – one of the country’s principal teaching hospitals – is shared with St George’s, University of London, which trains medical students and carries out advanced medical research. St George’s Hospital also hosts the St George’s, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.
As well as acute hospital services, they provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.
St George’s University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.
The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases. The trust also provides a nationwide state-of-the-art endoscopy training centre.
Detailed job description and main responsibilities
Please see the attached supporting document which contains more information about the role
Person specification
Qualifications
Essential criteria
- Educated to an A level or higher standard.
- Must have GCSE level C or above in Maths and English or equivalent qualification
- Computer literate in Microsoft Office
- Evidence of on-going professional development/attending courses
Desirable criteria
- 3 years operational and/or project management experience
Experience
Essential criteria
- 2 or more years’ experience in a senior administrative or junior management role within an NHS setting
- Previous experience in a patient/customer facing role
- Experience of RTT waiting list management
Desirable criteria
- Previous experience in an operational or project management role. Previous staff management and financial management
- Knowledge of Iclip
Skills
Essential criteria
- Ability to work autonomously and on own initiative.
- Ability to develop and implement business policies for their own area.
- IT skills including Microsoft Office
- Able to interpret complex information in order to act upon and disseminate to others
Knowledge
Essential criteria
- Demonstrate an understanding of the concept of clinical governance.
- Understand the principles of waiting list management and how to ensure that patients are brought in the appropriate order.
- Understanding of junior doctor rota working and implications of changes.
- Ability to prioritise tasks in the face of competing demands.
Other
Essential criteria
- Basic influencing skills with the ability to enthuse
- Political astuteness in understanding and working with complex policy and diverse interest groups
- Common sense in knowing when to brief line senior managers and escalate issues
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
- A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
We expect all our staff to share the values that are important to the trust – being excellent, kind, responsible and respectful – and behave in a way that reflects these. More information on the vision and values of St. George’s University Hospitals NHS Foundation Trust is attached below.
Please note that this vacancy may close before the advertised closing date if sufficient applicants are received. Please check your email regularly as all candidates shortlisted for interview will be contacted and informed by email.
If you are appointed to the post, as part of your pre-employment check we will be required to verify your identity. The document/s you present for this purpose will be checked for their authenticity by scanning all known security features. These features will include:
- The machine readable zone
- An ultra violet image
- An infra red image
As part of your pre-employment checks, we will also be required to obtain satisfactory, written references. Please ensure that the referee details which you provide on your application form are correct. We require at least one written reference from your current or most recent line manager. We are only able to accept references from a professional work email address.
ÌýTelephone: 02082963786
Text: 07501066267
Email:Ìý[email protected].ÌýÌý
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michelle Calderon
- Job title
- Service Manager ENT&Audiology
- Email address
- [email protected]
- Telephone number
- 0208 725 1238
If you have problems applying, contact
- Address
-
07553088512
- Telephone
- 07553088512
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