Job summary
- Main area
- Adminstration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 824-HERTS-6871456
- Employer
- Central London Community Healthcare NHS Trust
- Employer type
- NHS
- Site
- BRE
- Town
- Watford
- Salary
- £25,329 - £26,958 Per Annum, inclusive of HCAS
- Salary period
- Yearly
- Closing
- 30/12/2024 23:59
Employer heading
Administrator
Band 3
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
We are rated Good by the Care Quality Commission and are ranked among top NHS employers. Community healthcare is our focus and our passion. We champion the role of community health professionals to make sure our patients get great care closer to home.
Job overview
CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!Ìý
The post holder is a member of the SPA team and the responsibilities of the team are to support clinical services to manage the daily demand of referrals and to effectively prioritise incoming referrals into urgent and non-urgent.
The SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers and health professionals. They aim to make effective use of resources, reduce duplication and ensure that referrals are effectively and safely managed through the system. They ensure any urgent needs highlighted to the appropriate clinical services.
The West and South Hertfordshire Single Point of Access department operates 7 days a week between the hours of 8am to 8pm.
Main duties of the job
Process electronic referrals
Receive and manage calls from patients and professionals
Undertake and other administrative duty required
Working for our organisation
Just as we care about our patients’ well-being, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme(only available for Band 5 and up)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it’s like working for us please go here:
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Detailed job description and main responsibilities
We are unable to offer sponsorship for this purely administrative role.
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Person specification
Education/Qualificaition
Essential criteria
- Good level of literacy and numeracy and general education
- NVQ Admin Level 3 in Administration or equivalent
Desirable criteria
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential criteria
- Secretarial or administrative experience in an office environment
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
- Experience of taking, producing and distributing notes as directed
Desirable criteria
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
Experience
Essential criteria
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities and Diversity
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Evidence of excellent organisational skills
- Able to provide evidence of demonstration of the Trust’s Values and Behaviours
- Able to meet the required IT Skills for the post
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Laura Woodward
- Job title
- Team Manager
- Email address
- [email protected]
- Telephone number
- 07584882521
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