Job summary
- Main area
- Receptionist
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (2 week rota pattern: Week 1: - 9.00 a.m. to 5.00 p.m. Monday to Friday; Week 2: - 12 Noon to 8.00 p.m. Monday to Thursday and 9.00 a.m. to 5.00 p.m. Friday)
- Job ref
- 437-6694541-A
- Employer
- Greater Manchester Mental Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Altrincham Health & Wellbeing Centre
- Town
- ALTRINCHAM
- Salary
- £23,615 per annum
- Salary period
- Yearly
- Closing
- 06/01/2025 14:00
Employer heading
Receptionist
Band 2
Job overview
**Previous Applicants Need Not Apply***
To provide a welcoming service to those visiting our Service - service users, other health professionals and visitors.Ìý To maintain a welcoming and tidy reception/waiting area.Ìý To provide administrative support in relation to reception duties and other tasks associated with the role.
Main duties of the job
Meet and greet of all visitors to our Service.
Reception/waiting area to be kept tidy and information supplied up-to-date.
Assist with associated administrative tasks as required.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs overÌý7000Ìýmembers of staff, who deliver services from more thanÌý160Ìý±ô´Ç³¦²¹³Ù¾±´Ç²Ô²õ.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,ÌýTrafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
Main responsibilities are to provide a welcoming service to those visiting our Service and to keep the reception/waiting area up-to-date, clean and a welcoming environment.
Printing, emails to others, franking of post as required on a daily basis.
Assist with stationery orders as and when required.
Assist with associated tasks to the role whilst maintaining an up-to-date reception area.
Assist with calls from service users and others when appropriate to do so.
See attached detailed job description and person specification:
Staff benefitsÌýÌýÌýÌý
Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.ÌýÌý
27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 yearsÌýÌýÌýÌýÌýÌýÌýÌýÌý
Excellent pensionÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌý
Cycle to work schemeÌýÌýÌý
Salary sacrifice car schemeÌýÌýÌýÌýÌýÌýÌýÌýÌý
Wellbeing programmeÌýÌý
Blue Light Card Discounts
Ìý
Ìý
Ìý
Person specification
Education/Qualifications
Essential criteria
- Office experience or equal demonstrative experience
- Educated to GCSE level in English and Maths
Desirable criteria
- Relevant level 2 qualification, such as NVQ or apprenticeship
Experience
Essential criteria
- Use of VDU
- Working in a Confidential Environment
Desirable criteria
- Use of office equipment
- contact with patients/service users
- Knowledge IAPT/Talking Therapies
Knowledge
Essential criteria
- GPDR 2018 Act/Data Protection
- Patient Confidentiality
Desirable criteria
- Use of EPR systems
- Knowledge of NHS practices and procedures
Skills and Abilities
Essential criteria
- Effective time management skills
- ability to prioritise tasks
- excellent telephone manner
- outstanding communication skills
- appropriate keyboard skills
- ability to navigate systems, e.g. word, excel, powerpoint
- ability to respond to rapidly changing priorities, and working efficiently under pressure
- enthusiasm with a positive disposition
- Able to cope with pressure and change
Other requirements
Essential criteria
- Travel across the footprint of the Trust to attend meetings/events relevant to the role
- use of VDUS for a long period of time
- flexibility in hours to meet the needs of the service
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- CAROLYN BERRY
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 01613571350
- Additional information
Please also ask for Rebecca Paul if contacting the Service.
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