Job summary
- Main area
- Project management
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 311-H722-24-A
- Employer
- Pennine Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Pennine Care Trust Headquarters
- Town
- Ashton-uder-Lyne
- Salary
- £37,338 - £44,962 per annum
- Salary period
- Yearly
- Closing
- 09/01/2025 23:59
Employer heading
Carer Experience Lead
NHS AfC: Band 6
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If you are Kind, Fair, Ingenious and Determined then we want you to come and join ourÌý#PennineCarePeople
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Job overview
Interviews will be held in person atÌý PCFT Trust Headquarters. The interview will consist of an assessment on 17th January and a competency/values based interview on 23rd January. Applicants must be available for bothÌý ÌýUnfortunately we are unable to offer alternatives interview dates.
We are excited to announce an opportunity for a dedicated and passionate individual to join our team as a Carer Experience Lead. In this pivotal role, you will be instrumental in shaping and enhancing the support and involvement of unpaid carers within our mental health, learning disability, and autism services.ÌýÌý
Recruitment to the post will be in two parts including a group activity and one to one interviews on separate days.
Main duties of the job
As part of our Patient and Carer Experience and Engagement Team, you will lead and project manage initiatives to implement the Triangle of Care Standards and other strategic projects, ensuring carers have a strong and impactful voice in our organization. If you are committed to making a difference and have the skills to drive positive change, we encourage you to apply.
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of ourÌý#PennineCarePeopleÌýand do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Detailed job description and main responsibilities
- Contribute to the development and delivery of strategic and operational objectives in relation to carers, including, but not only, our Trust’s ongoing membership and accreditation with the Triangle of Care.
- Identify and develop ways of working to obtain the experience of carers and patients and to engage them in codesign and improvement work including coordinating and hosting forums.
- Support the recruitment of carers into involvement opportunities across our Trust’s work and improvement initiatives and to provide those carers with support and supervision in their lived experience roles.
- Manage the development and delivery of our Trust’s Carer Awareness Training, maintaining our approach to ensure it remains co-produced and co-delivered.
- Lead on plans and project teams to complete our Trust’s Triangle of Care self-assessments across our services.
- Produce reports as required including an annual Triangle of Care report, detailing the progress of our Trust’s work to identify, support and engage with unpaid carers, ensuring the reports meet the needs of intended audience(s).
- Attend Trust carer forums, including Triangle of Care implementation groups, across our footprint to offer subject matter expertise and to identify, support and lead on Trust-wide pieces of work.
Support our Carer Co-Chair to set the agenda by overseeing preparation of papers for our Trust-wide Triangle of Care Steering Group. - Establish and host a community of practice for Carer Champions across our services.
- Provide supervisory support and subject matter expertise for colleagues across the Trust in Carer Champion and carer support roles.
- Support and lead on Trust-wide projects to support our embedding of the Triangle of Care standards and our compliance with relevant legislation, standards, best practice and regulatory requirements to identify, support and engage with unpaid carers.
- Develop how we report on the experience of carers within our Trust
- Oversee the production of required datasets relating to carer experience and enable that data to be effectively used to inform our improvement and transformation work.
- Support the involvement of carers in our Trust’s implementation of the Patient and Carer Race Equality Framework.
- Support the ongoing development of the way in which we record carer input in our electronic patient records.
- Analyse complex documents e.g. national policy/consultation documents, making judgments about the implications for our Trust and make recommendations.
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Person specification
Education / qualifications
Essential criteria
- Knowledge of carer involvement in mental health, autism and learning disability care provision acquired through degree or equivalent training and experience
- Evidence of continuous professional development.
- Short Courses and experience to post graduate diploma level
Desirable criteria
- Project management qualification such as PRINCE2 or equivalent experience
- Leadership/ Management qualification
Experience
Essential criteria
- Demonstrable experience of working in a role with a focus on supporting carers
- Experience of working within a role with a focus on quality improvement in relation to carer/patient experience.
- Experience of working across diverse communities, giving a voice to groups that may not be traditionally listened to
- Experience of project management leadership within a defined approach
- Experience of leading, and governance of, the involvement and engagement of service users and carers in a variety of ways including consultation, co-production and quality improvement
- Demonstrable experience of producing detailed reports and documents
- Experience of contributing to the development of strategies, policies and guidance within a healthcare setting.
- Demonstrable experience of managing challenging situations where involved parties hold different views, motivations and desired outcomes.
- Demonstrate experience of using lessons learnt to develop best practise.
- Demonstrable experience of working in effective partnerships with service users, carers, staff and other stakeholders
Desirable criteria
- Demonstrable experience of partnership working across organisations
- Lived experience as a current or former carer.
- Demonstrable experience of involvement in service redesign projects
- Experience of working within mental health, learning disability and autism services
Knowledge
Essential criteria
- Knowledge of carers' roles, responsibilities and rights in the context of mental health, learning disability and autism services
- Knowledge of the Triangle of Care Standards
- Knowledge and understanding of quality improvement,
- Knowledge of the national carers' agenda
Desirable criteria
- Experience of researching and interpreting best practice as well as its relevance to successfully achieve service development and delivery.
Skills and abilities
Essential criteria
- Effective communication skills with a range of stakeholders.
- Able to work effectively as part of a team and to work collaboratively with others.
- Ability to engage and influence others.
- Ability to invite challenge to own understanding and perspective and act on feedback received.
- Ability to work under pressure, prioritising tasks and workload effectively in light of competing deadlines.
- Able to solve problems creatively and work on own initiative.
- Facilitation and training skills and ability to work with a group of mixed stakeholders.
- Ability to anticipate/analyse the impact of local, regional and national developments in the context of our Trust in a national developments in the context of our Trust.
- Excellent attention to detail in all forms of communication and analysis.
- Ability to analyse and interpret highly complex information.
- Ability to manage and handle sensitive information and difficult messages in an effective and empathic way.
- Ability to handle conflict in a constructive manner.
- IT skills and ability with software packages required for data collection, presentations and the production of materials such as leaflets and posters.
- Proactively considers own wellbeing and take action to support resilience.
Work related circumstances
Essential criteria
- Ability to work outside traditional office hours to facilitate engagement activities at times that suit carers and service users.
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs.
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies.
- Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lynette Whitehead
- Job title
- Patient and carer involvemet manager
- Email address
- [email protected]
- Telephone number
- 07912454007
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