Job summary
- Main area
- Administrative Services
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (weekends and evenings)
- Job ref
- 349-CSS-6767950*
- Employer
- Manchester University NHS Foundation Trust
- Employer type
- NHS
- Site
- North Manchester Community Diagnostic Centre, Harpurhey
- Town
- Harpurhey
- Salary
- £23,615 Per annum, pro rata
- Salary period
- Yearly
- Closing
- 05/01/2025 23:59
Employer heading
Trainee Community Care Navigator
NHS AfC: Band 2
Job overview
We are recruiting a full-time (37.5 hrs) Trainee Care Navigator to join our Community Diagnostic Centre (CDC)Ìý in Harpurhey.
You will join our admin team, covering reception and booking and scheduling patients in for their Diagnostic tests.
The CDC Ìýoffers a community facing diagnostics service with focus on delivering a seamless interface between primary care, hospital and community health and social care services, ensuring the people ofÌý
Manchester have access to the right services at the right time in the right location.
This role is an opportunity to be trained as a Community Diagnostic Centre Care Navigator whereby you will develop to support in all aspects of the patient journey.
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Main duties of the job
Working effectively as part of a small team:
Provide a high-quality and customer-focused reception service at the North Manchester Community Diagnostic Centre.Ìý
As directed, support the booking and scheduling functions, including making routine appointment reminderÌýÌýand follow-up calls to patients who don’t attend.Ìý
Ensure a high level of customer service through effective and timely communication with patients, managers and staff.
Working for our organisation
Recruitment Team into this box for every advert due to be posted.Ìý
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
ÌýAt MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
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Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. ÌýÌýSo that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification.Ìý This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’.Ìý Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.Ìý
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.Ìý As an inclusive employer, we are here to support you.Ìý If you have any special requirements to help you with your application, email our team at [email protected].
We’re looking forward to hearing from you!
Person specification
Qualifications
Essential criteria
- Good Maths and English required (GCSE or equivalent
Skills and Abilities
Essential criteria
- Previous experience of working in an administrative environment using computerised data systems
- Experience of working in a customer facing environment.
- Experience of maintaining confidentiality and handling sensitive data
- Experience of prioritising work to meet deadlines
- Experience of abiding by organisational policy and/or process
- Good planning, prioritisation and organisational skills
- Demonstrates NHS constitutional values
Desirable criteria
- Able to manage information systems and processes - manual and electronic
- Ability to develop and maintain appropriate systems
- Experience of working in community engagement/NEET/YOT
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Andrea Palmer-Baker
- Job title
- Community Diagnostic Centre Manager
- Email address
- [email protected]
- Telephone number
- 07740302283
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